Great service and MOT Personal attention Mark is excellent Work carried out great value

I bought a used Volvo V40 last year after popping in just to have a look. At the time of purchase my wife was heavily pregnant and I needed a car that was safe but had nice luxuries too. Volvo make the safest cars on earth so it was an easy decision. The V40 is a really nice looking car that is overlooked by the Audi/BMW/Mercedes fans, but is definitely at least the same if not higher quality than those cars. The car was beautifully presented, like a new car in a showroom and not just shoved in the outside car park, and has everything I want and need on it. The staff were great and not pushy at all, and understood that I wanted to check out a car at another dealership before committing to this one. The car has been really reliable so far, best car I’ve ever owned by miles! My daughter is now 18 months old and the V40 has been a perfect family car in every way. Would definitely return next time I need a car, but unfortunately I don’t think that’ll be for a long while as I love this car too much! Fully recommend.

Booked my car in for a service and explained twice on the telephone in detail what was required as the car had not been 'serviced' since 8000 miles. I wasted an afternoon waiting for what was a checklist of faults and no actual work was carried out on the car, so it cost £93 to get a £1000 estimate of work needed on a well looked after car with only 25k on the clock. When I returned I was fuming and somehow managed to contain my anger. This was presented to me as a misunderstanding. They were prepared to refund the money as a discount against a full service of around £400. I was refused a simple straightforward refund so resolved to take action. After having my car checked over informally locally it would appear that most of the items identified do not require attention in the near future. However after writing to the aftersales manager did get a 50% refund. I'm told by an ex-alfa mechanic that my experience is not unique. I've been a lifelong Alfa driver, but this will be my last, I had a good long relationship with Northgate. I'm not happy for a main dealer to take the mickey out of my custom. I have reported the dealership to trading standards but will not bother myself with taking them to small claims for the remaining £45. At least I had a washed car and a dealer stamp in my book. Needless to say I will not use Lipscomb again as this is my second poor experience. I advise any of you thinking about using them to be very careful and my opinion is they should not be trusted. Their stance has lost Alfa a loyal customer.

I was hit in the rear whilst stationary and my car was booked in for repair. I chose Lipscomb Cars as I have used them for almost 2 years for servicing and found them to be highly professional and reliable. This time around was no different. Their service is very personable and truly exceptional in my decades of dealing with car services. Such a pleasure to deal with them, they just always do that little bit extra and I have come to trust their expertise and their work practices.

Told car would be 1.5-2 hours, got it there at 0804. they took it at 0820, still not ready at 1128. No problem with car to cause this, simply deplorable customer service!

Alfa Romeo stelvio 2.0t .... I'v now had servicing done by them and asked for a number of warranty niggles to be sorted. I purchased my car from an independent dealer, over the past 6 months my car has had some niggles (warn grill - leather premature ageing) - without quibble they have rectified, this includes a new list I have just graced them with .... So to summarize, great service and easy to deal with ... Thank you, a credit to Alfa!!

I bought an Abarth 595 just over a month ago, and after a couple of weeks I noticed an issue with the suspension. Called the Abarth team and the service has been superb. It needed the rear springs changing so the car was collected by 24/7Abarth and Lipscomb ordered replacement springs from Italy. The car was delivered back to me today fixed and valeted. Can't fault the service at all and highly recommend the Abarth team.

Made an appointment to view a Alfa Romeo ,120 miles round trip plus Dart charge, only to be told the car had been sold on Saturday, today Tuesday. No real appology, not the salesmans fault as he had been off for 4 days !!! Car still advertised. Very poor customer care. Not impressed.

Good communication, very friendly, knowledgable and helpful team. On reflection a very fair part-ex price offered. Wish we'd taken it instead of believing the rubbish hype of the likes of #webuyanycar.com (more fool us). We'll take delivery of our used car soon so unable to quote on aftersales care etc but they definitely made the purchase of a used car painless. Recommend.

Ashford fiat/abarth failed to provide us with the v5c/3 of our previous vehicle and kept the whole logbook, so we were sent fines in the post from the motor insurance beureu what Lipscomb failed to even negotiate and help us out with, very poor customer service. watch when you part ex a vehicle with these guys, rude management no manners and won't let you have a word in egdeways (they're always right attitude)