Via een relatie ontving ik een reeds gebouwd model van Lego. Er ontbrak helaas een wiel met band, wat natuurlijk net zo erg is als het ontbreken van een puzzelstukje uit een puzzel, en had ik geen verdere gegevens betreffende het Lego model. Dankzij de uitgebreide servicewebsite van Lego wist ik het model te achterhalen, en kon zo via de onderdelenlijst ook achter de bestelnummers van betreffende delen komen. Via de serviceafdeling had ik de ontbrekende onderdelen op mijn laptop besteld, in de veronderstelling dat er een factuur incl. verzendkosten zou volgen, maar tot mijn grote verbazing blijkt de service van Lego perfect in elkaar te zitten. Via de mail werd ik op de hoogte gehouden omtrent het vervolg van het traject. De onderdelen werden keurig in een enveloppe vanuit Duitsland verzonden zonder enige kosten in rekening te brengen... Nou, Lego mag dan wat kosten bij de aanschaf, de service is geweldig en daarmee onbetaalbaar!

Please, please , please do not make the same mistake as I did and buy direct from Lego! The customer advisors at Lego just lie to you and string you along pretending they are going to help you and truthfully they are the most unhelpful people ever! They will take your money at the drop of a hat! They delivered a damaged item so this was returned and the return was organised through LEGO themselves and weeks later they will still not give me a refund!! It’s now weeks on and everyday I message them to help me and all they do is give me false hope and never do anything positive to resolve the issue, you can never speak to a manager or supervisor as they are always busy (big coincidence!). So I have no item and no refund, just emails from them full of empty promises. So if you don’t want to be fobbed off and tricked please shop elsewhere. Very very poor service so I have now emailed the CEO of Lego to make him aware what his staff are doing to customers who have been collecting Lego all of their lives. The shopping experience is the worst ever. Avoid at all costs otherwise you will become poorly with stress like I have done as Lego have caused me this! 🥹

I have never had any issues with them in store or online. Once I was missing some parts from my advent calender and they sent the items and item list with a letter. Lovely customer service experience. I have never ordered from them directly so my review may change in the future (hope they don't deliver with Evri or Yodel).

Ordine in ritardo Non risponde nessuno sia al telefono che via mail Non ordinate dal sito Modifico a 3 stelle perchè la consegna è arrivata sì in ritardo, ma esattamente il giorno prima di Santa Lucia, il mio termine massimo. Ho rischiato quindi di spendere il doppio per rimediare ai regali. Non penso che farò ancora ordini online.

Lego Titanic Da kauft man sich schon die Titanic bei LEGO und man bekommt nur Mist geliefert. Die Teile halten nicht richtig und dann fehlen auch noch Teile dass man sie nach bestellen muss. Einfach nur abzocke

People please don't shop with leggo.com after shopping with them over black Friday we found out tonight the order was on hold and the called up to find out the payment was canceled so the deducted again but both payments have left account not they are saying its our fault

Wow I have been trying to build the Ferrari Tecnic model now for 5 weeks, and I am still struggling to get it right. I have building tecnic models for several years now & although I am 75 years old until this model which I do one a year in the autumn this is without doubt the most difficult & disappointing model I have ever experienced. So much black on black building, disappointing instructions, small & infuriating inter locking pieces. My model isn’t finished yet but by goodness I will be glad if ever it is !!! Very disappointed.

China Qualität zum Apple Preis

no birthday wrapping possible not amused about it

Placed a £230 order four days ago and order is still showing as "just placed" *info pop up* "it may take a few minutes to process" on your website. There's no viewable details and no way to cancel or amend. That's a £230 order to a major international brand. I hope you're embarrassed. Update: the order did arrive in the end, after an email saying it would be refunded. This could have been a far less stressful transaction with better communication. Even just automated communication.