I'll be honest, the reviews here don't make much sense to me. As someone who has delivered customer service to customers in the past, this is literally the benchmark that I refer to and I frequently refer to them when delivering training for my colleagues. Every experience I have had through Lego directly has been pleasant and speaking with the reps has genuinely been great. I feel like I've spoke to actual human beings. Want to hear genuine reviews? Speak with members of their community in Facebook groups or Reddit.

This is a review for LEGO customer service and website. In a word: USELESS. I have points on my LEGO points card which I earned by buying very expensive sets in store. I wanted to purchase a set that is about to be retired soon on the website - there was a long, complicated process to cash in points; a code sent to my email address etc. When I tried to enter the code at the checkout, it stated that the code wasn't valid, that it had to be 12 characters long (it was MUCH longer, the code that was sent to me). I tried to call customer service via the number provided online. When I called, an automated service stated that the number had CHANGED. I called the new number but either the number 'wasn't recognised' or there was no answer. LEGO is a corporation that makes BILLIONS each year and yet they are unable to provide a simple and coherent online service. I was NOT satisfied. This process was a waste of my time. I won't be purchasing the item now. I strongly advise all customers to stay clear of trying to purchase from the website, so to the store instead. I would give less than one star if I could.

Bin und bleibe enttäuscht mit dem Versand, die Versand-Verpackungen sind schlecht. Habe schon unzählige verletze Inhalte (BOXEN) erhalten und diesmal war die Verpackung in so schlechten Zustand, dass sie sogar offen ankam. Inhalt verdrückt, alle drei Sets. Als Geschenk unbrauchbar. Schade, denn die Produkte wären OK.

Ik besteld twee producten zij hebben alleen een gestuurd in de doos. Nu is al betaald en kan jij met niemand contacten. Dieven. Koop nooit bij lego.com!!!!

Ist schon der Hammer bei einem Lego Technik für über 600Euro ( Titanic ) fehlen permanent Teile und diese um weiter zu kommen ständig nachbestellt werden. Anscheinend gibt es Probleme mit der Mathematik um eine so Teure Angelegenheit permanent unvollständig auszuliefern, oder evtl. eine Geschäft Idee um mehr am Produkt zu verdienen ??

I had an enjoyable experience with my grandson at Lego Battersea Power Station during half term, where he bought a ‘Dancing Groot V29 Lego set for £39.99. We were horrified to find the same kit in John Lewis, Kingston the next day at priced at £29.99 !!!!!!!!!!! How can Lego justify this £10 price difference to a 12 year old spending his hard earned pocket money? Needless to say, we will not be buying anything in the Lego store again. Lego enthusiasts… please take note!!!!!!

Ordered a large Lego set online for my Husbands birthday. It was delivered very quickly. The set came with a free gift, being a smaller sweet shop lego set. Great rewards offered via the Insiders programme. Will definitely purchase online again.

Wow Adult Lego brillant . Got bought a motorhome . For a wedding gift so much fun making it . And looks great it’s my new obsession.

Ho fatto richiesta online per 1 pezzo andato perso del mio preziosissimo set Porsche GT3 RS (la lente di un faro). In meno di una settimana LEGO mi ha spedito GRATUITAMENTE il pezzo mancante. Servizio impeccabile e utente affezionato contento. Complimenti.

Wish I had read these reviews before I ordered ! No tracking info and parcel delivered to collection point days ago with no notifications . I now can’t collect it as no Dpd qr code ! All Lego are happy to do is return the item ! God knows when I get my money back ??awful !