Buy a set for almost €500 (Diagon Alley) and the first sticker sheet is a bad print, the joy you have when you finally can start building and all the stickers are cut wrongly how? So so disappointed...

Veldig fornøyd. Betalte for rask levering,og det fikk jeg. Tok 3 dager før pakken var på døra. Ingenting å klage på ☺️

Terrible shipping times. Order damaged by their courier and courier decided to return. Refund will take over a month... Avoid their website, not worth the ordeal.

Bestellung wurde einfach grundlos storniert. Auch auf nachfragen beim Support konnte kein Grund genannt werden. Außerdem wurde mir mitgeteilt, dass jegliche zukünftige Bestellung direkt und automatisch storniert wird - und diese Entscheidung final ist. Und das nachdem man bereits mehrfach dort bestellt hatte und es nie ein Problem gab.

i buyed a lego set and i found 1000$ in the box fortnite has a collap with lego really happy that lego is giving free money away haryy potter has a collap with lego mr beast has a collap with lego star wars has a collap with lego familly friendly has a collap with lego minecraft has a collap with lego mark zuckenbur has a collap with lego

I would never recommend using the Lego website to order anything from. You are far better going to a local shop and buying it from there. Their service is terrible, ordered something as a gift for a birthday and still hasn't been dispatched it's been sat in their warehouse for two days with no update. Even their customer service is appalling telling us oh nothing we can do and you can't cancel it now anyway, what an awful service. Would never recommend to use ever. Last time I ever shop on their website

Don't buy from Lego Australia online, go to a store instead. Bought a very expensive set from Lego Australia direct (online) and it arrived with a whole in the box. It was returned to Lego damaged immediatley. 6 weeks later still no refund. Lego Australia just don't care. Go to a shop, see the item is in good condition and buy it from them.

0 stars. I ordered a gift card on the 16th June and it clearly stated 2-4 business day delivery. It is now the 22nd June and no sign of my order. It is intended as a child's birthday gift for tomorrow so unless lego deliver on Sundays it won't arrive in time. Very disappointed. I've contacted customer services by email and no response.

Poor Customer Service. I wanted to place an order, but the process was too long and complicated. Could not meet my order deadline.

I back ordered a Lego set on 6th June on the understanding it would be shipped by 17th June. Today is the 18th and I had no dispatch email so I got in contact with them and was told it won’t ship until 10th July, almost a month after the delivery estimate! I feel it’s very dishonest of them to give delivery estimates which are so very wrong, especially when people are buying for birthday gifts as I had hoped to do. The chat assistant did upgrade my delivery method but it’s still nowhere near good enough.