After sending my May 1st purchase and GWP to an address I removed off their system and not used in 6 years I was informed it was sent back to their warehouse a week ago, no calls, emails nothing. After calling and speaking to another customer service agent I was advised there is no customer service agents located in Australia anymore and Lego Australia is now just essentially a shipping agent. Ever since they started using Australia Post over TOLL from the their shipping agent K & N everything especially their customer service has gone down the toilet.

Wir haben zur Star Wars Aktion zugeschlagen. Meine Jungs waren von der Aktion sehr angetan. Allerdings ist die Begeisterung in extremen Frust und Ärger umgeschlagen. Grund: unglaubliche lange Lieferzeit. 2-3 Werktage waren angekündigt. Nach knapp 10 Werktagen ist immer noch nichts. Das war unsere letzte Bestellung über den Lego-Shop. Sorry. So geht das nicht.

Giorno 2 di maggio c.m. mio figlio ha fatto richiesta online di alcune parti che si erano danneggiate in particolare ruota del mercedes F1 W14 E performance subito la richiesta è stata evasa. Oggi 13 maggio ha ricevuto il pacco con i "mattoncini" richiesti. Oggi quando tornerà da scuola, mio figlio, sarà entusiasta. Tutto questo a costo "0". Con la lego il gioco è una "cosa" seria 10+++++++GRAZIE, saluti Vito e il piccolo Andrea

Une marque qui n'a aucune créativité. Inventer ils ne savent pas mais poursuivre ceux qui sont investis à réaliser ce que LEGO n'est pas capable et bien c'est dérangeant pour eux par jalousie ! En 2024, Lego n'a jamais rien fait d'historique sur les guerres mondiales, l'histoire. Ils ont une politique de Wokisme en matière d'apprendre à vos enfants les couleurs du drapeau Arc-en ciel mais pas l'histoire🤔 Ridicule, aucune créativité, cher pour ce que vous proposez , du vide, ça vole haut Lego. Ils investissent plus d'argent pour chasser en justice les 3D imprimeurs qui eux ont du plastique ABS certifié dans les normes, là ça les déranges bizarrement au lieu d'investir chez eux Lego à créer eux même. Et ne parlons pas de leurs jeux Lego World le cerveau de la société(Lego)=0 logique, créer un jeu de création sans pouvoir personnaliser les PNJ des MAP ? Mais LEGO=chicken brain, BRAVO. Lego qui ne créer rien sur les guerres sous prétexte de ne pas proposer ces jeux historiques aux enfants alors que la marque finance la guerre en Ukraine🤔🤔🤔

On the 30th of April 2024 I booked a Lego rescue set for my grandson’s birthday. Delivery was advised to do four days which had plenty of time before his birthday. Purchase price taken from my credit card for goods did not arrive even though the website said they had been delivered. so on the 10th of April I rang Lego firstly to say we had a very disappointed young boy after 20 minutes eventually spoke to one of their agents called David. He insisted the goods and left their premises but they could not track them as apparently the carrier system was down. I asked to cancel the order, he said this was not possible as the goods are left the factory but they did not know where they were and insisted they had not been delivered although the email said they had. Absolutely no help whatsoever and would not accept responsibility as a retailer, for non-delivery of the goods. In the end I ordered the same goods on Amazon for £11 cheaper than direct from Lego and applied a chargeback on my card.

My son wanted to use his confirmation money on an expensive Star Wars purchase from Lego - he knew that the site was offering gifts over the May 4th period, so we held off purchasing until then. On the 4th I ordered and got a PayPal confirmation but had a feeling the site system didn't work correctly. On the 5th I mailed Lego but didn't get a reply until the 7th - whereupon they admitted that their site had an error, and my order hadn't gone through. Fair enough, frustrating but these things happened. I then asked about the 2 free gifts our purchase would have received to be told that they are sold out, sorry! Beware purchasing on the Lego site, they are slow to respond to problems they cause and, I would have to question did they even have the 'free' gifts to give out in the first instance.

Levering wordt niet thuis gebracht. Maken gebruik van DPD welke de slechtste vervoerder is van belgie. Nu kan ik weer gaan rijden om een pakket op te halen. Zal zeker adviseren een andere webshop te gebruiken als U lego wilt bestelken

Manglede 4 dele til min James Bond bil, skrev til kundeservice via deres hjemmeside, de er nu på vej til Roskilde 👏🏻🫶🏻👏🏻 efter kun få dage. Gået gået og tak

Loving the service in store and online! I just ordered the D&D set to my son earlier last month and it was a hit!

Totale Katastrophe, bloß nicht bestellen, traurige Kinderherzen vorprogrammiert. Haben vor über 2,5 Wochen eine Ritterburg bestellt und heute kam die Information, dass diese an den Empfänger zurück geschickt wurde, ohne jedoch, dass per Mail Kontakt aufgenommen wurde und eine Zustellung versucht wurde. Zudem wurde das Paket aus Tschechien versandt. Dies stand nur im Kleingedruckten nachlesen und wird nicht bei Bestellung angezeigt. Zudem wäre bei nachträglicher Recherche auch eine Burg im Lego store vorhanden gewesen, auch darüber wurde nicht informiert. Dann war es schon mehr als schwierig, Lego überhaupt per Mail zu erreichen. Sobald Kontakt hergestellt war, lief die Stornierung der Bestellung anstandslos und das Geld wurde innerhalb von kurzer Zeit zurück erstattet.