Commande réalisée sur le site et expédiée le lendemain. sauf que le colis n est jamais arrivé chez moi alors qu'il est indiqué livré sur DPD. après contact avec LEGO ceux si me disent de but en blanc qu'il ne peuvent malheureusement rien faire pour moi car DPD indique qu'il est livré. je n ai rien recu et rien chez mes voisin non plus. Tout simplement une honte de la part de LEGO qui ne prend même pas la peine d'enquêter un minimum pour savoir ou est le colis Magasin en ligne a fuir absolument

They use dvd for delivery, the van pulled up then drove off I watched him they then said failed to make delivery no help from Lego shop who are impossible to contact AVOID

I went to the Phipps plaza location in Atlanta and my 8 year old son was playing and building the Lego in the store and the employees told my son to stop building the logos if you are not buying it, that he would have to take it apart and store them and he did not want to do that. My son was hurt about what the employee said to him. My son said I just wanted to build the Lego’s. I then took my child and left out the store. Me and my family have spent hundred of dollars buying Legos in the past. He doesn’t know if we were going to purchase or not. We were in the store for 10 minutes and he had a problem with my child playing the legos. I guess we were the wrong color. I feel this was racial profiling. He doesn’t know if I was going to purchase or not.

Bonjour je trouve ça pénible quand vous achetez un Lego, ils proposent plusieurs montages ce qui est très bien. Par contre c'est qui moi bien c'est que les notices sont à télécharger. Donc soit vous laissez votre enfant construire son LEGO avec un écran, téléphone ou tablette, ce que je trouve pas normal pour un enfant qui a moins de 8 ans et si vous voulez les imprimer en version papier vous devez imprimer 60 pages. Si lego propose plusieurs montages, il faudrait imprimer d'office toutes les notices de montage. Cordialement

Pre-ordered a new item, 4 weeks before release date, then received it 8 days after release date. Customer services is shocking, I know loads of others who ordered the same model 3 days before release that who actually got it the day after, so there’s no order of processing the orders, customer services just used the excuse the warehouse is busy, and to top it all off, they charged my twice for my order and are refusing to issue a refund even though all proof has been provided. Don’t waste your time, effort or money buying direct from Lego.

meerdere keren wat voor de kids besteld, iedere keer gaat het fout, bestelling niet volledig, rekening achteraf hoger dan bij het plaatsen van de bestelling, bij onderdelen bestellen bijna 2 maanden op moeten wachten. bellen en dan 25 tot 50 min in de wacht. we gaan gewoon weer naar de intertoys

LEGO overholder IKKE købeloven, blev gjort til NAR i deres LEGO store på strøget, af Adrian butiksmedarbejder, samt deres storemanager Hannah foran alle andre kunder i butikken. Efterfølgende tog jeg kontakt til LEGO kundeservice, han(oplyser hans navn senere, hvis han ikke overholder det han har lovet) at deres Jurateam sagde at jeg havde ret, til at købe hvad jeg ville, og måtte gøre med produkterne som jeg ønskede. Han lovede at jeg måtte købe dem jeg ville, men nu kan jeg ikke købe nogen, de har ikke flere, selvom jeg så produkterne i LEGO house.. Jeg blevet lovet en undskyldning af deres store manager Hannah, men hun har haft for travlt med IKKE at overholde købeloven, for jeg er ikke blevet kontaktet endnu, selvom det er mere end 5 uger siden nu...

Appalling. PLEASE DO NOT PREORDER. Complete and utter waste of time. Pre ordered the Mercedes F1 technic car along with the Mclaren Senna Mp4. Both to be released on the same day. Received the Senna set with a broken part so it cannot be built and as of the 4th March the Mercedes has still not even left the warehouse. Contacted Lego customer services for a replacement part which we are still waiting for and told that the reason for pre ordering is to guarantee a set. They do not do release day delivery (even though we have had release day deliveries before. Concorde to name such). In short buying direct is completely utterly pointless now. Unless its a very limited edition set. I could pick up the car from multiple stores in my area, instead I am having to wait for Lego. Never ever again.

Thought pre ordering from Lego would be the best and quickest way to get the latest release. How I was wrong! Delayed delivery, one disapointed child! Never again. Just order from Amazon!

I’ve ordered lots from Lego with no issues, customer service is excellent and returns are easy if needed.