Fast processing time.

Very good service and a vaste collection of art pieces. Everything went smooth and well, excellent communication with the seller and fast shipping from 1stDibs. I'm very happy with this transaction! Will buy again from 1stDibs!

Easy and streamlined purchase process.

My experiencess with 1st Dibs have always been good. I find my trust in them to be well founded. Thank you.

Very responsive seller.

Delivered exactly what was represented. Packaged well. Very pleased

Initial process is great.

Easy to use. This is my first time using 1st dibs. Great so far.

SCAM!! Be very careful. There is no customer protection. They are thieves. I bought a $2500 light “scone” and it was used and damaged. They even charged me $150 tax and duty. Only wanted a pair but they charged me a full amount and sent me one damaged and used item. Wrapped in cheap papers. I tried contacting the customer service, but no one is responding. They keep saying our team is working on sending you a label. It’s been a month now and yet I have not received any label to reset the damaged item. Please read. The emails: First of all we were charged much more for one piece, not two. This sconce feels cheap, it’s very light, it is not solid brass! Back plate is not same color as the sconce it’s a different colour. The back plate as you can see doesn’t attach well. The welding is done is terrible. The seller did not try to fix it up at all and it’s very visible. My client is a vintage collector and we know vintage. This piece does not even cost $100. We were charged Custom fees, which is $196.78 (see attached) and this must be returned to us too. The packaging was just paper and nothing else. The piece was not secure which you never do for vintage pieces. It was not wrapped. It was just with a paper in a big box. Me, as an interior designer, very disappointed with this experience. My client requested a full refund for everything as soon as possible. All the videos were uploaded. Please let me know when we are getting the refund. Thank you. On Mon, Oct 28, 2024 at 9:40 PM Support Thank you for your patience, I’m sorry to hear of the concerns raised. This is in the process of being allocated to a member of the team who can assist you in the best way. We are currently experiencing a high volume of requests, however, please rest assured that we will be in touch as soon as possible to assist accordingly. Your concerns are important to us and we will strive to find the best resolution for all. We appreciate your patience during this period. Please see below the details of this case: Order #128454072 for "French Brass Shell Sconce". Delivered: 23rd October 2024 Reported:23rd October 2024 Case concern: Damaged on arrival and Not as described (Money Back Guarantee Policy) To help us review your case, please provide further images of the sconce, please highlight the area that you believe is damaged. We require close-ups and images from further away to allow us chance to fully review the piece.

The seller has been great in accommodating my requests and in communication