it was all ok

A great company to deal with. Beautiful ring and a great service. Thank you.

This is my first time buying from 1st dibs. Previously I'd made similar purchases on Chairish where I have been very pleased with products and customer service. However in this case I could not find the items I needed on Chairish so I tried 1st dibs. I ordered a pair of mid century modern nightstands. They were heavily damaged in transit - laminated wood was chipped and separating, a drawer was smashed, the veneer had multile scrtches. It was also clear that even before transit they were not in the condition represented by the seller - there were lots of chips and scratches to the the wooden legs and around the bottom of the cases way beyond what was visible in the photographs, extensive staining on the interior beyond what was shown in the photographs etc. This was all very disappointing, so I reached out to 1st dibs by reporting the issues through their online issue reporting form. I didn't hear back after 2 days, so I sent another request. Another 2 days went by and still no reponse so I tried again. I was worried I was being ignored, that 1st dibs could not or would not do anything to resolve the issues with my order. I then posted an earlier version of this review on trustpilot giving 1 star. The next day I got an email from 1stdibs marketplace trust team telling me that due to the extensive damage I would recevied a full refund. That refund has now completed so I'm updating this review to 3 stars. Not sure what I'm going to do with the damaged furniture but at least i dont have to pay for it. I would advise anyone buying furniture here to ask for white glove in-home delivery since it seems normal carriers are just not equipped to avoid significant damage. I would also advise to ask sellers to send detailed pics of all damage prior to purchasing.

Access to items is great. Offer/purchase programming needs to be updated to provide greater flexibility for both the buyer and seller, Drop the white gloves shipping for any but the very expensive paintings as the packaging is little different than that for UPS, FEDEX, or DHL and delays both the pickup and delivery as they are done by small businesses.

I am a new customer to 1stDibs and so far have purchased 4 items. The website is easy to navigate and is well organized in its user interface.

They provide quality products and great service!

Arnaque ! J’ai acheté le 12/08/23 un fauteuil Eames pour 4600€ avec autorisation paiement automatique Paypal Cette somme a été d’office exprimée en USD par 1stDibs sur PayPal pour €4927,64 que j’ai dû régler soit plus de 300€ que négocié ! J’ai chatté et envoyé des mails sur le site 1stDibs je n’ai reçu AUCUNE réponse !!! J’ai dû ouvrir un dossier de réclamation auprès de Paypal De plus aucune référence de ma commande sur mon compte 1stDibs…comme par hasard disparue du site … Plus jamais d’achats sur ce site !

I did not make an offer ; however they offered me a reduced price. I bought the item and after quite a few hours they cancelled my order saying the item was sold at asking price. Very unprofessional, they let me pay and then cancelled, greedy seller.

1st Dibs was easy to use and search their site. They had detailed descriptions and you can contact the seller directly which is very helpful.

As a seller on 1st dibs. To any other sellers out there. Do not sell on this platform !! They have taken over a month to organise a payment from a client to me The customer support is the worst I have ever encountered . Constantly saying another department has to resolve the issue and they can’t do it themselves Then nothing happens. No progress. Now I have a angry client and product sat waiting for shipment If you want a headache use first dibs