As always James Swan dealt with us in…
As always James Swan dealt with us in timely and professional manner, making sure everything was understood and clear. Very helpful and communication regular.
Thank you so much for your efficient…
Thank you so much for your efficient and friendly service
Brilliant uncomplicated service
Always had a great experience in dealing with this company and they've helped save us lots of money
Unprofessional
Cold calling introduction by telephone and when asked for a quotation they then tried pressuring the company make an instant decision claiming the could only hold energy prices for one day. The representative was rude and condescending.
They did not do what they said they would do.
I’ve been moved to a variable rate for a limited time but I was told by the advisor that the contract would go straight from fixed price rate to another fixed price rate.
Expert guidance
Having been very worried about our increasing energy costs I am now more confident that we have made the best decisions possible regarding our contracts under the expert guidance of the very helpful Keith. The energy market has been so difficult recently he has been a huge help and will hopefully continue to work with us to get us the best deals.
Very Knowledgeable and genuinely…
Keith was very Knowledgeable and genuinely interested in helping me. Thanks V much
Kieth was very clear and consume with…
Kieth was very clear and consume with great customer service. He got me an amazing rate and also told me all the conditions without jamming me in as some companies have done in the past. I would most certainly recommend this firm.
Stop being so pushy
Stop being so pushy! They cold called me and I gave in to requests to provide a LOA and send consumption details just to stop the plethora of emails. The salesman was polite but far too chummy and the procurement manager set off by insulting my choice. I normally go off recommendations from people I trust, but its a tricky time for energy so thought I would let someone else have a look, but their approach spoiled it for them.
Good
Good, prompt and professional response.