Don’t trust this company! Wish I’d read the reviews first. Sent in my first sample, 3months later I had heard nothing so we assumed it was lost. Sent in a second sample directly to the UK (not via Canada). Got the results two weeks later. That was fine until they received my original sample (I know this as my first sample contained samples for 3 ppl and 2nd sample only for 2) and sent results for that - results were totally different!!!! I Reached out to them to inquire and was told “this is an error in the testing equipment please disregard the second set of results issued as the system has generated a false report”. Asked for a manager to get in touch with me as this sounded sketchy, no one ever did. Feel like it’s a total scam. Also, it seems that this company regularly suggests that reviews aren’t real. Mine absolutely is. I have not been coerced or incentivized in any way to provide this review. I’m just a frustrated consumer who chose to seek out a means to share my experience.

Update** after reading the companies response please know that if you live in a country such as Canada it’ll be faster to walk your results to the UK... Shop local you will also get better service from friendly Canadian retailers!!!!!! If they had enough time to also look into my account they should have responded to my emails which was not sent to a no reply address lol Wish I read reviews before I purchased. Sent my sample in March 26th have yet to get my results. The company corresponded and said there was delays because it has to ship to the uk and than magically after I demanded a refund they email me saying they have my sample and it will be another x amount of days conveniently after this. Still waiting and now I haven’t received a response back at all when once again I’m demanding a refund for a service I’m not happy with. No this is not a paid review as they seem to keep stating in other comments. At this point I feel like this was a huge joke on me and I should have known better so please do you research first and if you really want results maybe find someone local who can deliver the services you require. Waiting over two months for results is not acceptable in this day and age. Don’t want this to happen to other people who like myself really thought this would have been an amazing product.

UPDATED REVIEW - This joke of a company are now trying to claim that my review is fake or some sort of scam. BE AWARE I AM IN NO WAY AFFILIATED WITH TRUSTPILOT. I simply want to leave a review letting everyone know how bad this company is. In addition to my previous review, they now continue to send me marketing despite several emails asking them not to and several unsubscribes. I have nothing to gain here, I just want to help other people from making the same bad decision I did by using them.

If I could give them less than one star, I would. I live in Alberta, Canada & after paying they told me to send my hair samples to Quebec via traceable post. It arrived in Quebec but where my samples have gone since then is anyone’s guess. Their online chat is a joke. I was told I would receive an email when my samples got to the UK....Still waiting! After 3 weeks of trying to find out what was going on, I finally received an email from a customer service person by the name of Emily Pezzack. She told me it can take up to 21 days for my samples to get to the UK (They don’t tell you this when you are paying). After 1 month, I still have no idea where my samples have gone & the joke is on me because I paid extra for rush results. This is a complete scam which is really disappointing because I really wanted to see the results. If you got your results, congratulations but are you sure they are your’s? They are unorganized & completely vague. The fact that they are now taking blood samples is even scarier.

Absolute nightmare, I brought this about 6 weeks ago. Sent of 2 samples which cost me an additional £7 on top of the £10 fast track option i paid for (im aware it is not there fault if they did not receive those however i had tracked the delivery and royal mail confirmed this has been received). After them not recieving the letters i requested a refund as im not prepaped to spend again trying to get them the letter (which i believe they wouldve recieved), i have now waited a further 3 weeks to recieve the refund. Customer services are awful and very brief, they do not get back to you and im sure they have no idea what they are doing. Avoid at all cost. ** IN RESPONSE TO THERE REPLY, I cannot believe what im reading, this is not a fake review and im shocked to see you trying to manipulate potential new customers into believing that.I have seen many of your responses to your reviews claiming they are fake, that is completely unprofessional and shows exactly how your company runs. Appalling. Also, cannot unsubscribe from there emails asking me to refer a friend, unbelievable.

Zeer slecht, omdat je eerst betaald en vervolgens je materiaal met vragenlijst aan hun verstuurd. Daarop netjes een mail dat het ontvangen is en dat je binnen 10 dagen de resultaten in je mailbox zal ontvangen. Zelf geven ze aan dat als je dit met 10 dagen nog niet hebt, je de chat met hun moet openen of een mail moet sturen. Zowel op de mail als in de chat (waar niemand aanwezig is) heb ik aangegeven, geen resultaten te hebben ontvangen, maar een antwoord van hun zijde komt niet! Je mag betalen voor gebakken lucht, bij dit bedrijf!

I purchased the DNA and the blood sampling and after receiving the kit and email acknowledgments quickly to say my samples were being tested I was hopeful of getting some answers quickly. The DNA results were back quickly, and whilst I can’t get a dietary vegan plan, I can adapt what’s available. It’s been five weeks now and still no blood results. The website says I don’t have an account and despite trying several different ways to get a response, including live chat where nobody is ever available, I’ve had no results, no response and no contact. Two of the email addresses I found came back as undeliverable - so my hope of finally getting answers seems to be out of the window, along with the cash I paid for the tests.

This website is a SCAM. I didn't use my test and I'm STILL fighting to get a refund. They have no number to call in Canada and their "live chat" doesn't work. DO NOT SPEND YOUR MONEY ON THIS.

The test results take weeks to arrive, when they do it’s ablsoute garbage!! And they still owe me money from a groupon error. DONT USE!!

After nearly 3 months: No results, no reply on emails or chat. Dissapointing!!