We had some maintenance work done on our heaters at work by Mikel E Silva. He was super polite, as always, very helpful and carried out the work quickly and efficiently. Excellent communication and very tidy. Thank you very much.

Worst company to contract with extremely disappointed- service plan taken out- chased and chased annual "service" no engineers available appointment cancelled now of machine missed service and it £340 plus VAT and i need to be better at staying on top of the service agreement i am paying them to provide- Hold on JLA let me pay you for a service plan and do all the work myself!!!

My business has felt so disappointed by the shocking treatment, faulty equipment, unfair contract terms and extremely poor service we have received from JLA Catering that we have felt that we now have no option but to start a class action group to ask others of which there are many who have received the same from JLA Catering to join our Facebook Group - Justice Against JLA Catering - Collective Legal Action Group

I wish I could give this company zero stars. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE. Despite paying for a 24-hour response contract, their engineers rarely show up the next day, and in some cases, it takes 3 to 5 days for them to even attend the job – only to tell you that they need to order parts. This means you're left chasing them every single day for updates on when parts will arrive and when your machine will finally be operational again. IT'S BEEN AN ABSOLUTE NIGHTMARE! I've had dryers out of order for months, and no one from JLA has followed up. All they do is say "someone will attend the shop when they can," but that never happens in any timely manner. Meanwhile, days, weeks, and even months pass, and I'm losing customers, losing money, and still paying for a service that doesn't fulfill its obligations. I sincerely hope no one ever has to experience what I went through with them. Avoid at all costs!

*Our Experience with JLA's Poor Service and Unfair Charges* We reported a fault with our dryer to JLA in September 2024. At the time, we were assured that the machine was under warranty. An engineer was sent out, diagnosed the issue, and informed us that parts were needed to complete the repair. A week later, when we followed up, we were suddenly told that while parts were covered under warranty, we had to pay for the callout and labor. We were invoiced £432.60 and told that the engineer would return once the payment was received. After numerous phone calls over two months of chasing JLA for updates, we were repeatedly told the parts were on order. The engineer finally arrived in late January, meaning our dryer had been out of service for over four months. To make matters worse, we were then informed that an additional part was required, and we were assured we would receive a call within a week. That call never came. Despite constant follow-ups and repeated promises of callbacks, no one ever got back to us. Instead, we received yet another invoice—this time for £1,011.79—covering an additional part, labor, and another callout. This was despite our warranty still being in place at the time of the initial callout. When we challenged the charge, we were told it was for an "extra part" and therefore a separate, chargeable repair. Over the past 10 days, we've spoken to multiple departments, only to be told that "credit control has it under query." Meanwhile, we are still waiting for a resolution, and our dryer remains out of service. Our experience with JLA has been appalling—misleading warranty claims, excessive delays, lack of communication, and unexpected charges. We strongly advise others to be extremely cautious when dealing with JLA to avoid similar frustration and unfair costs. This is the after sales you get after spending a small fortune with JLA. I'll keep you all posted with progress.

I had an amazing experience with this company. The customer service was outstanding and the product was exactly what I was looking for. I was so pleased with the service I received from this business.

I purchased 2 washing machines paid them, within 24 hours decided to cancel the order and buy a roller ironer instead. They sent me email requesting the difference of payment paid for ×2 washers and roller ironer. Paid the difference within 48 hour's. All confirmed at the time. Roller ironer ordered by them, arrived in uk at their depo. In the meantime I had a ongoing issue to upgrade my gas meter. Because I couldn't receive a delivery they suggested that they'll put it in storage I agreed with them. A year later they asking me for another 1k from me on baseless email. I sent them all evidence of payments made to them Inc emails. It's ongoing matter, not resolved yet. A poor service with a negligence from their side.

Been waiting for over a week for a boiler repair. Had to close my business (bed and breakfast) due to no heating or hot water.

A truly awful company to deal with from start to (almost) finish. They sign you into a 96mth contract, even though most pubs now only offer 5 year leases, and the costs for these rise alarmingly over the progressing years. We took out a contract on a glasswasher washer for our new bar in February 2020, just before the pandemic struck. Even though the bar was closed for the next 18 months, we had to pay for a machine that had never been used, we were offered no payment relief from JLA throughout the whole period of the pandemic, subsequently the bar did not reopen and we now have a machine that has hardly been used. We have now come to the end of our lease at the pub and are coming out of the trade but JLA insist that the remainder of the contract must be paid in full, this totals over £6k! We are signed up to JLA Total Care 7, what a joke, should be called Totally Don't Care, had to wait nearly four weeks for a fix on a different glasswasher we have with them, sending out different engineers who didn't seem to know what they were doing. The customer portal hasn't worked since I don't know when, coupled with the fact that they seem to take random payments on random dates from our account, making it very difficult to keep on top of what is actually going on. Any publican thinking of using JLA, trust me, DON'T DO IT!

Absolutely woeful. Do not touch them. Set up a service plan to be told by an engineer the machines were not ones they service, waited weeks for parts so got it fixed by another company as was middle of peak season. Asked to cancel the service plan for obvious reasons and told they wouldn’t do that unless I paid for the full 5 years to terminate. The complaints department then followed up the issue 6 MONTHS LATER and set up servicing for this Monday with the assurance that it ‘100% will happen that day’. No one showed up! Today received a call to see if I wanted to acquire new machines from them. Absolutely laughable, and the sales team I was speaking to also found it hilarious which really helped matters. I repeat, do not touch them!