The engineer who carried out the servicing of my driers was very professional, very polite and got on with the job. He is a very personable man who is easy to talk to, and is a brilliant ambassador for JLA.

Engineer did not complete job, but told his office he had, causing the original job to be closed & me to be charged for the return visit. Need to hire truthful engineers because their decisions cost time & money No Lynette that did not work also. Contacted them on the day itself & i'm still waiting for them to let me know who is coming back & when?? Nobody seams to be taking this seriously? Lynette...still disappointed with this service & the way this problem is being dealt with. I just cannot understand why you guys are just apologising & covering up the problem without solving the issues?? What is the point??

The service is always very good however on our last call-out the engineer went above and beyond.

Prompt efficient service

Very supportive staff. Quick service.Very professional

The engineer was very thorough, polite and respectful. More importantly he didn't rush and, therefore, repaired the machine.

Always provides a fast and efficient service, can highly recommend.

The call out was fast and service good

Awful company. As previous reviews stated. Whatever happens do not sign for longer than 2 years if you must use the company at all. I have a paper agreement and am disputing the contract length because the writing is illegible and I know I didn’t sign for 8 years! That’s longer than my lease. We have a total care contract and yet did not receive a service for 3 years. I am hounded by the guy who manages the duct cleaning department - every few months I am told I need to sign up to have a duct clean by law even though its every 3 years. The docu sign is put on repeat daily for weeks and weeks until I block it and it starts again. I explicitly said I didn’t want to enter a contract for duct cleaning and I would pay and book when needed- how is that difficult to understand? Same with the dosing and detergent -I didn’t want it, got sent it anyway and now being chased for payment - however of course the engineer never materialised to fit was 4 months ago! So I have a load of soap in the garage and can’t use it. Sales team are aggressive and obvs desperate. I am a tiny micro business and I don’t even need the machines I have any more but because of the contract dispute they continue to drain me of money. If you are a large organisation go for it. But if you are small/medium and peoples livelihoods are dependent on you doing business with an ethical human company AVOID this company.

Very kind friendly staff