I wish I could have given them zero stars --- they don't deserve the lowest rating of one star. I booked a cruise with them online on Feb.4. I got an email from the cruise line (Seabourn) on the 14th of February about a sale they were having. I called cruise.com to ask about the sale and the discounts. I spoke with Victor. I was on hold with him for well over an hour. He did comeback after 30 minutes to inform me that the sale would save me around $1,400 and I would receive an additional $100 in shipboard credit. He said he just needed a couple of minutes to process those two items. After 30 more minutes, he came back on the line to inform me that this process required a supervisor's assistance. He needed a few more minutes to complete. He then came back on the line informed me that the cruise line was not cooperating and I had a fare that now doesn't allow for any price adjustments. He blamed the whole process on Seabourn and his supervisor. I ask that the supervisor call me back. Victor said that it would take a few minutes for them to call. NO returned call from them. This continues the poor service from cruise.com. I don't expect my price to be guaranteed forever, but I would think that two reputable companies (Seabourn and cruise.com) would understand that 10 days is a reasonable expectation. BEWARE of this company and stay clear of Victor.

Clearly, I was a complete and total idiot to trust cruise.com. For personal reasons I needed to cancel a cruise I booked through them. not only did I have to follow archaic system of emailing a written form, but after waiting several weeks and no word from them, I realized my refund had not been returned to me. The company claims it never received my cancellation form, which is total garbage because I have email proof. I’m still waiting for my $1600 refund they tell me now it will be 60 to 90 days. This is an unscrupulous company. Beware!

Ich buche nur auf Cruise com. Die Hotline Dame ist superfreundlich und nimmt sich unendlich viel Zeit. Supergunstige Angebote und perfekter Service. Es ist alles bisher reibungslos abgelaufen. Ich liebe cruisecom und bleibe auch treu.

Do not use cruise.com. They will promise you things and not follow through. I called today about several offers they had for me, none of which I got. One of them was on board credit. I had called them because it wasn't on my invoice and was told that it would be there when I got on the ship. It was not. I called about it today and was told it was my fault because I didn't call them and remind them enough. There were many other problems (not ever calling back, not following through on things they were supposed to do like put in our loyalty numbers.

I spent almost 2 hours making travel plans only to find out the rep entered the wrong dates. I then had to spend another 2hrs to get re-booked for correct dates. We were promised additional drinks for aggravation to no avail. The customer service department is the absolute worst! Nobody follows through on calling you back, you can Never speak to a manager, my itinerary was cut short due to the weather and NOONE wants to compensate me for this. Nor have I received my 5% back and it’s been over 2mos!

Had a confirmation number for our mid ship portside balcony room on Princess Cruise from Kim Badeker at Cruise.com. 6 weeks later I see out room had been changed by Kim to a different room starboard side and no longer mid ship. She apologized but that was it. Very short with answers and not helpful. Did bare minimum. Horrible agent.

If I looked into Trustpilot , I would not to book Cruise.com. On 23 Aug 2024 , I booked with Cruise.com and finally, my credit was charged deposit 200 Usd. I waited for booking confirmation and they said it will take 24-48 hrs. After 48 hrs , I contacted again they said no booking confirmation even I sent picture that my credit card was charged . They push me to contact Royal carribean but RCCL cannot find my name in that ship. Finally both denied my booking. It take 23Aug-15Sep so Bad experience for me. But 16 sep , I try on CruiseDirect.com to book the same ship . It is very pleasure and perfect. Please try CruiseDirect.com . And away from Cruise.com

I joined a dinner and show tour, expecting a memorable evening of food and entertainment. Unfortunately, the experience was dismal. The dinner was subpar, with bland and poorly prepared dishes that did not reflect the advertised "gourmet" quality. The show was lackluster and did not live up to the hype. The venue was cramped, and the service was inattentive. The combination of mediocre food and uninspired entertainment made this tour a disappointing and regrettable choice.

NCL cruise sucked. Do not use them to do your airfare they suck at it and the BOGO free is not what they tell you. You don’t sit together and they find the worst flights. Paid additional 150 to get seats together. Food and service sucked. We were quarantined for 24 hours due to a case of diarrhea and was told to go to doctor to get some Imodium. We were fine got runs from there crappy food. What a fing joke this cruise was. They have employees sneezing and coughing and they are ok to spread germs. You get the runs due to their food and water change and they quarantine you. The excursion process was unacceptable and was a cluster and the debarkation was a mess and they dropped a pallet of luggage into the ocean. We lost our luggage somewhere in Madrid I doubt it will be found . Do yourself a favor don’t use NCL. The ports were nice. We did enjoy the ports the cruise sucked.

No difficulty booking two cruises. All questions answered promptly. Options and prices were clearly understood. No hesitation in booking another cruise with Cruise Plus. Sacha was patient and well informed.