Great delivery and customer service thanks

Really enjoyed the meals but need more choice

Waiting for post surgery plan. Text message stating attempted delivery although I was at home all day. Now it has gone missing and apparently I signed for it whilst I was under a general anaesthetic

The process of ordering was straightforward and easy Unfortunately I picked some porridge which is sweet and ad I'm Scottish we don't eat sweet porridge in fact I thought it would just be porridge oats so I'm disappointed in that as it is 24 packets a large portion of my selection. I'll not make the same mistake when I reorder Apart from that hiccup it seems ok I'm on my second day and I will say I'm not hungry so I'm quite happy

This company is ridiculous, I ordered my first box upon reliance of fraudulent and false advertising which insinuated the box would cost £24. There was no mention of further funds being taken from my bank account without notice, and no mention of subsequent deliveries. Today £89 has been taken from my account and I have received a text message informing me that my second delivery is on its way. I contacted W2G immediately to cancel the delivery and request a refund given that I am a single Mum, who will now struggle to pay all my bills tomorrow, to be informed that I can return the second delivery but I will have to pay a cancellation fee of £71 to compensate for the first delivery's reduced cost, and therefore from the £89 they have taken from my bank I can receive a refund of £18. Absolutely ridiculous!!!!!!

Nice team but the products are not nice. Most will go in the bin

Excellent customer service, I asked for a change to my order and was contacted by phone the next day and the change was made immediately without question.

Not enough veg and fish choise.

I have been using the weight to go shakes for 4 weeks and have found them really filling. I have them while I am at work and then have a meal in the evening. I have so far lost 13 lbs which I am ecstatic about. All my clothes feel looser and I have more energy. The diet has kept me focused. In the past I have not been able to stick to diets because I struggle to think of different things to eat that will keep me motivated. Additionally the shakes are really convenient to take with me to work. Am very happy with the results so far and would highly recommend. Dawn .

I've been doing this for a week, shakes only and preparing my own meal. I've lost 3lb already. I ordered the porridge, but found it not to my liking, but the Customer Service Team have been very helpful. They supplied a return form and once they receive them back, I'll get some shakes in exchange. I was a bit sceptical, but the shakes have a lovely taste and have been adding fruit to them too.