horrible still waiting for test, 2 months later. Keep getting the same run-around from their "CUstomer No-Service". No refund, no test. They dragged it out long enough, so VISA will not reverse charges.

Created account and ordered test with my email and phone number. Once I received the test I attempted to activate it but was told my phone number won't work with their system. What a giant waste of time and effort. I did get a full refund but why on earth would they let me create my account with my phone number just to not allow it to be used later. Shotty programmers. If their IT is this bad I don't think I would be trusting their medical testing.

Could never get the test started, always got error codes until it eventually expired. When I reached out I was offered a 30% off coupon

Easy ordering and clearly explained results

Loved the experience. It was easy to do it and loved the easy format of the report

I sent my sample and their website showed they received it on February 1. Results should have been available within 2-5 business days, but now 2 weeks later the website still says the lab will process it soon. Twice I've used their contact option to ask if the sample is still usable or if I need to do it again, but I just get a canned response each time. My insurance paid for this test so I'm not looking for a refund but I don't see any way I could ask for one if I had paid for this myself.

Overly complex timewasting systems/procedures....obviously designed by young technocrats but serving an older generation that lack the skills and so called 'intuitive' responses that are second nature to those growing up in the techno world. Also the sense of being part of a information scraping exercise and forced to input information that should have accompanied the initial sample return. I will not be using the service again and will strongly advise relatives/friends to avoid engagement. That said, the humans I engaged with were extremely helpful.

Very quick getting back with the results.

Super fast results!

Quick shipping and even quicker results once I sent in the sample. Great experience!