Product arrived promptly

Today was a good day and I appreciate the agent who helped me solve my problem. He made it a good day and thank you for listening and understanding my situation. Thank you for being very Professional and understanding to my problem. You showed me that I was important to you and handled my problem with care.

The product arrived two weeks after ordering. The product broke my face out and left it cakey. I returned the product before the free trial ended and they claimed to have never received it then proceeded to charge me $74. The customer service rep told me to go on a scavenger hunt to find the product from the post office to properly return it but I still wouldn’t get a refund because it’s now past thirty days. Never would I recommend Luminess to anyone and never would I try any of their products again. The customer service was horrible and literally offered a solution of a credit of $30.

Either I picked the wrong shade but it did not cover marks like I thought

I was not aware this was a mthly subscription… I don’t use a lot of make up to have a mthly charge.

Color matched really well but the spray got everywhere. Coverage did not last long even after applying sealant.

I will never order from this company ever. My order was never received yet I was told I’ll still be billed a $100 for product I didn’t receive. And was shown it was delivered to the wrong address.

Foundation was too dark

Joseph was very helpful with my color match, and responded very quickly to my needs and questions. I was able to get the shade I need and with no headache or argument about it. Thank you, again Joesph.

Just didn't live up to my expectations. I do not have time to layer makeup. I need it right the first time. I chose medium coverage as full is usually too much. It also leaves a powdery look to my skin texture.