Great company to deal with big thank you to Jo for always being so helpful and all the girls in the office kind regards Ian Ware Octagon southern Ltd

worst car auction ever, with hidden fees. I bought a Vauxhall for £600 hammer price, then the fees come up to £435 which is around 70% of car price. absolutely outrageous, when asked the customer service what is the logice for these fees so when I am bidding I know how much would be the fees, she said every car has different fees and we can't tell how much is the fees until you win the bid. don't rely on fees advertised on website because it isn't true. I bid on another car BMW for £6700 then after fees it came to £8600 luckily I didn't buy it, as the car is worth £8000 at private dealer with guarantee. who knows their car has engine fault then another few grand on repair.

Worst company ever the AA inspections are nothing more than to earn money from you and not worth the paper they’re written on the cars are old scrap that cannot be sold anywhere else nothing more than scrap dealers play hide faults and turn off engine management lights

This company does have some good stock, and you can get good stock nice clean cars at a good price. I wanted to come write these guys a review because their staff are really friendly nice people, they have always been super polite with me. I can understand people’s frustrations on these reviews, the auction is fast pace, and making mistakes on our own behalf is quite easy even for an experienced buyer. They are easy going and will let you pop the hood and take a look when the cars are in que to get into the lane, which can be a huge help. The fast pace is what can catch a lot of people out, it is easy to miss a marker on a report, also the AA checks can miss certain things that maybe you can pick up with the limited time you can see the car running. Logistically you can’t expect these guys to go give every vehicle a comprehensive check they don’t have time for that, they are turning over a lot of vehicles on a weekly basis. At the same time I can understand customers frustration, what I will say is that cars that are part exchanged with major issues will a lot of the time have telltale signs on certain history checks along with physical checks. To be fair to them if you know what you are doing as I said they are quite relaxed with you checking the vehicle over at the right opportunity. If you were specifically interested in a slightly more valuable car they would most probably let you come a day before & take a look, I’m sure if they know your face and you call to request it. They are really friendly nice people, I can only imagine the type of situations they deal with from upset customers on a regular basis and despite that, they treat you with respect. They also let the public come and buy which helps a lot when your self employed. My advice is, if you are not experienced in the motor trade or mechanics this is not the place for you, you can’t expect to go obtain a vehicle at a large discount to what it would be on a dealers forecourt, and obtain all the safety nets a dealers forecourt offers, that’s just not how the motor trade works. We are taking huge risks ourselves, a lot of these cars on forecourts have had work done on them to make them right, and ultimately these factors are what makes in most cases the prices lower than it’s resale or retail price. If you make a mistake learn from it. This company is a good tool for those who know how to use them, it is a minefield for those whom are inexperienced. That’s a really neutral ground review I can give! Hope to see you guys soon if I can get these cars flipped quick!

This auction company deliberately hid a serious problem with a car we purchased, £2,500 worth of problem, the Assured scheme is just worthless. We have bought in the last 6 months 6 cars and 5 have serious faults, two needing engines, now the latest needing a gearbox. Please avoid at all costs, they are charlatans, which is a very polite description of them and their business practices. UPDATE Following their appeals process, THEY DO NOT CHECK IF A GEARBOX IS WORKING THEY ONLY CHECK IT WHEN STATIONARY, HERE IS A TRANSCRIPT OF THEIR REFUSAL OF OUR APPEAL. 3.4 In the respect of the Scheme regarding the operation of a vehicle’s gearbox will differ depending upon the type of gearbox fitted to the vehicle. Claims will only be considered when there is a fault, as described below, that is apparent when the vehicle is stationary, and the engine is running: 3.4.2 Where an automatic gearbox is fitted, one or more of the gears that is indicated on the gate as being available for manual selection cannot be engaged with the engine running.

Absolute shambles of a company. Issued with the car not declared on the report. Unhappy to help, literally impossible to speak any sense into them. Plenty of other great auctions to use id stay well clear of this one

Assured scheme run by opteven uk is a complete rubbish. you have no choice in having to pay, and they do not ever honour there assurance. 2 items that was assured on my purchase, no warning lights, fluid levels. the assurance is for 250 miles, yet i had trouble within 10 mile and they still refused my claim. no explanation no communication and no pay out. disgraceful way to treat customers.

Man came to collect my car on December 2 2024. I was ready at 8 am. Man came at 4.45 pm. It was cold and very dark. He spent 1 3/4 hours taking pictures in the dark of my car. Price agreed beforehand but he knocked £200 off for a slight scuff on front bumper which I never saw. Not impressed . Would avoid useing these people again.

Very poor and dodgy company bought it car they mentioned engine noisy when we received car engine is not working at all a d there is not a single drop of engine oil in the car even car was assured when we claim they refused 2nd time bad experience with this dodgy company need to avoid in future

assured by opteven uk who hide behind aston barclay who charge you for an assurance worth nothing. never pay out is the only assurance they should be giving.