Capital Hair & Beauty NORWICH What amazing people they have In this store, especially Joanne Mulhall the manager. I had a couple of issues with some salon furniture that I had ordered for the opening of my new salon. Joanne went above & beyond to help me on more than one occasion, always remaining very friendly & professional & kept me informed at all times. My salon opened on time with thanks to Joanne.

Wow!! Beautiful people at Capital hair and beauty in Ashford, they make you feel welcome and have patience with me as my English is not my first language and sometimes it takes little more time to understand. I recently bought the cutting chair and was so pleased with the service and help Sue has provided. Thank you again Capital you my number 1 wholesale to go. Thank you Lina , Kent

Really happy with the experience received by Capital Hair & Beauty! Quick delivery, reasonable prices and really helpful staff. Highly recommend!!

I’ve been a customer of Capital for many years, the staff in the store are always helpful and the website is really easy to use.

Missing items, only 1 parcel turned up.

I recently accompanied my daughter along to the Ashford store as she has recently become qualified in the hair and beauty trade. Upon entry, we received a warm welcome from the staff and my daughter explained what she needed and the staff were brilliant in helping her with her needs and offering advice on certain products. Personal service like that goes a long way.

My recent visit to the Ashford store left me very impressed, The store looks very well presented snd the staff are friendly snd knowledgeable. I would definitely recommend this store to business owners and colleagues for quality products and excellent advice and service!

I’m absolutely disgusted with the treatment disabled customers receive upon shopping at Capital Ashford. I came in today with my disabled 17 year old daughter and parked in the designated disabled bay in front of the store and before even getting out of my car I noticed several members of staff staring at us from the window in a disapproving manner, one staff member came out to move some trollies and was staring also which made us feel intimidated before we even stepped foot inside. Upon entering the shop I was immediately verbally abused by a member of staff whom later turned out to be the manager. She shouted at me from behind the counter in front of the whole store “you do know that’s a disabled bay!” which embarrassed and humiliated my daughter who already suffers with social anxiety as well as other non visible disabilities. I told the staff that we did in fact have a disabled badge which was displayed in the car, she ended the conversation but pulling a face at us and turning away. How people are expected to shop here when the staff are rude, arrogant and discriminatory is beyond me. This is not the first time I have had a bad experience here and I think the staff would benefit from some further training.

Used their scissor sharpening service. I used free post service they suggested with Scissor Pro which didn’t make clear that it wasn’t special delivery. As a result, I have no lost my £400 scissors due to this. No offer of refund or compliance from store

Made 2 ordered separately literally 1 min apart from each other. have recieved order number 10352576, that is not the issue. I made another order for order 10352578 at the same day 2 mins after and this is the order I have not got. I have had no email to say it’s being delivered by anyone, I’ve received a tracking number from you which when I enter on DPD comes up as ‘the details entered are incorrect’. It would seem that you have sent ‘proof of delivery’ pictures for the parcel I HAVE received but have not told me where my GHD Max Straighteners are. I ordered this to retail to a client of mine, who I promised would have them by now. I have now had to explain that I haven’t got them which has caused quite an uproar as she has paid me a deposit! I have attached the pictures below - one of which is the message I get when I put the tracking details on my confirmation email from you which shows there is no tracking for it. The other is a picture of the email I got for you with the dpd consignment number of the parcel I am missing.