Lester has been our point of contact for our company and he has been great! The process was very smooth and I know I would have struggled if they weren't assisting me as we went. Excellent service?

Agent was very helpful, patient, promt and made this process the EASIEST

I’ve experienced three major mistakes with them, and their poor communication has caused me significant inconvenience and extra costs: They issued me the wrong visa (L instead of Q2), shipped my passport back to me, and emailed me that the visa is complete. They never informed me of the change or asked for additional information to get the correct visa. I only found out two days before my trip, which forces me to reapply for the correct visa when I return from China and delay my next trip to China by 2-4 weeks, resulting in significant costs and inconvenience. This is the THIRD time they made a mistake on my application. The first time, they incorrectly told me that my mother-in-law’s ID had expired, when it was perfectly valid, wasting time to submit the application. The second time, they misrecorded my visa request on the application form, writing a 90-day stay when I had clearly asked for 180 days. Despite calling them to fix the duration, along with other mistakes they made in the application form, they got me the wrong visa and never informed me. This kind of carelessness and lack of communication is unacceptable, and I cannot recommend their services to anyone. I expect their customer service team to contact me immediately to resolve this and offer compensation for the inconvenience and extra expenses this has caused. I hope they will take responsibility, but based on my experience so far, I’m not optimistic. I will post an update if it gets resolved.

Rita was very knowledgeable and approachable regarding the services I was requesting.

Difficulties at first to convey the correct information (e.g. we asked some questions via email and not all were answered, some information was transcribed incorrectly from our questionnaire) but once the forms were completed the process was very quick and smooth with frequent status updates.

Highly recommended. The instructions were very clear. I was promptly assisted throughout the application process, and I obtained my visa very quickly.

Worth the money for the peace of mind. Received my new passport faster than expected.

Helen Wilt was my Customer Contact Center Consultant and she was fantastic!!

Fadi handled my case and I found him to be very personable and effective.

I was guided through the process step be step and kept update regularly