Our experience with Easterns started great. The salesmen was straightforward and friendly. They were able to get us qualified and in a late model vehicle. That’s where the greatness ended. We left with dealer tags due to an insufficiently explained issue with the MVA system. We called several times and went to the dealership on 3 separate attempts to get the tags with no success. Then we get a call saying the tags would be ready that day. My husband and I were working and would not be able to get there until the next day. We were pressured to get them that day because apparently the dealer tag was needed. Not only was that not our fault but we felt it was rude to rush us and try to inconvenience our schedule to get there when there was no sense of urgency when the tables were turned. Furthermore, we did not get a copy of our contract when we took the car home. We called and texted to advise when we would pick up the copy and we still waited an hour to get the copy...and that was only an hour because I requested a manager who was magically able to get the copy within 5 minutes, although he never bothered to speak with us or offer an apology. It should be noted that we signed two copies of everything the day of purchase so I don’t understand what the wait was for anyway. Bottom line...we went to Easterns because of the situation we were in and needing a car quickly, not having time to search around. I do not plan to purchase from them again in the future.

Great customer service

Great experience. Nick went out of his way to help me. I love the new Honda Accord. Everything was very easy! Thank you.

Great service

Mr James Smith and Mr Danny Nguyen were VERY Helpful. Mr James welcomes us with a smile. He walked us through every option and explained it in a way that Was very helpful. He not only spoke to us but he also gave us examples of everything he explained to us. He helped me understand the importance of having and building my credit score, why I should keep the Premier Tire and Wheel Protection and a HOST of other things. Mr Danny was always very helpful. The combination of these two men put a smile on my mother and I’s faces. NOW I have a brand new 2015 Nissan Sentra!

Mark Linder was very patient understanding and compassionate about my situation. Found me a car in my budget and the exact one I wanted not pushing another on me. Which I appreciated very much. When the car was brought from Hyattsville I noticed some scratches and he had that taken care of as well. Making sure it was no damage to the car.

Good customer service. Clean showroom. No pressure. I was in and out in no time.

Today I walked into Easterns Motors in Temple Hills, MD with one expectation, to test drive a vehicle. I wasn’t prepared mentally to make a purchase but upon my arrival and the warm welcome I knew today was the day. Ali Sorouri, my sales person, was very honest from start to finish. He wanted to make me happy in my purchase and comfortable with any decisions I made. While I walked in with one vehicle in mind, he had me leave with a plan moving forward to come back and get the car I desire without placing myself in an uncomfortable financial position. It’s awesome to have a dealer who is looking out for your best interest and figure out how to keep a smile on your face. I am a car owner and didn’t have to compromise my set dollar amount in the process! Thanks Ali...I will certainly be back in two years to work with you on the next vehicle.

I bought my new car from Easterns in Baltimore on 12/29/18. From start to finish, I was VERY impressed. They got me what I wanted with no games like other dealers I went to. Darryl, Ali, and Justin made me feel so good about my car buying experience. I recommend them and their staff and they definitely have a customer for life!!!

I was at Eastern motors today in Rosedale my salesman was La Ron Robinson. He was such a sweet and respectable young man. He gave me top notch service. He made buying a car easy and pleasant If you’re looking to buy I really highly recommend you go to Eastern motors and ask for the LaRon Robinson. I left there with a hug from him I can’t speak highly enough about this person he is terrified