Gambushe the customer rep was helpful in helping me process my refund.

I called bc I got an email saying that I had an outstanding balance of a significant amount. Janine was kind, respectful and detailed when she was explaining why that happened. She was also very helpful in telling me that we could set up a payment plan. Didn’t feel judged or treated badly, she was very very graceful, kind and friendly. I called feeling nervous and anxious and turned off feeling a bit better about the situation

They answered the phone quickly, didn't make me jump through a million automated hoops, and got the problem solved quickly. I wish all companies had such useful CS.

Top company. Good to their word and excellent customer service. Very happy with the Rebels! 😊👍

I was very pleased Kirsten rang me having received my email. Because we were able to talk I explained my confusion and she had already worked out some helpful options for me. We agreed that after this payment, my dd would be reduced but that I could use the excess as credit or claim it back if I wanted. She also heard when I said I'd need to change my dd date and offered to address it straight away. The only reason it's not 5 is because the DD should never have been changed and I'd already been emailing and spoken to another colleague so it should never have been increased to need Kirsten to call me at all

He was very helpful and polite, he new what he was talking about, I was very impressed 👍👍👍

Jamie was very helpful in closing my account after moving house. Resolved quickly.

Mr Phakmani was patient, informed and helped me so well with my worried queries from today. He was courteous and very professional with me throughout. I now feel listened to and hopeful my issues will be resolved soon. Thank you. Dorothy

Was sold the wrong tariff, I was mis-sold an electric only tariff as was told the new address I was moving into was electric only from their sales team and did not have gas. When I moved in I found out it was electric and gas, and that they had put the wrong address in the contract which is why they thought it was electric only. They refused to cancel as it was past the 14 days cooling off period, but on their emails it shows the cooling off period next to the start date and not the sign date so was unclear as has not been 14 days from the start date. At this point just Trying to cancel and just pay the exit fee for their sellers mistakes. Unhelpful and would not recommend, have not responded to my query about just paying the exit fee to leave.

I messaged Rebel about providing meter readings as being a new joiner. They were able to respond to me (within 20 mins) about no need to report monthly reading given they can connect with my smart meter. Very quick response!