Useless, the app the tell you to use doesn't work, constant spam about setting up a direct debit and smart meter including phone calls most months. Paying them wasn't even easy, all the routes they advertise simply don't work, I had to be given bank account details to make it work. Not to mention getting told I was late to pay my bills... Before getting a bill, or simply not receiving a bill, or receiving it late, alongside staggering estimated bills if i neglected to send a reading (or if they simply didn't ask for one which was common enough!) And support was less than useful with 90% of every email being copy paste, and receiving atleast 3 emails for every single one I sent, seeming unwilling or unable to fix any of the issues I had with the service. All said the only thing I didn't have an issue with was the fact I did receive gas and electricity the entire time.

l called Rebel Energy to query a bill,I was handled with understanding and janine quickly understood the issue i had.

Janine was a great help she provided me with accurate calculations as well as taking me through an account plan to offset outstanding balance. Janine was understanding and considerate in her approach and I appreciate her support during the call.

Very helpful and patient

Jenine was very knowledgeable and helpful in resolving all my issues. She was very professional and empathetic which is very unusual for utility companies from my previous experiences. Highly recommend Rebel Energy.

The customer care i spoke was very polite and explanatory to me. Am very happy talking to her.

Great service, call picked up inside 2minutes or less. Tony was calm and Helpful to me.

NeelamS was extremely helpful. I struggle with mental health and have ran up such a huge debt which I'm working on paying and rebel have understood. I hope I can pay this. It will take time but hope this energy company understands and helps me as they say, they like to help where they can...

I called Rebel at 8am sharp to discuss my query, my call was quickly answered by Phakamani Gambushe, who was incredibly helpful and patient. Excellent service and I am very grateful for his help.

I don't get why everything is so hard with this company. 1. They don't offer variable direct debit payments as they've not created this system yet. However, they keep telling Nous who set me up with them that they do, even though they keep telling me that they don't. Thus, you can only pay by direct debit if you pay a fixed rate, but I only want to pay for what I use. 2. There is no way to find out what your outstanding balance is through their app or their website, so I have to keep emailing them to find out the correct amount. 3. They don't provide any useful usage data via their app or website, because they haven't set that up properly yet. 4. When you make a payment you have to know the amount you want to pay, as the payment process won't tell you how much you owe. 5. It takes for too long to get basic answers for your questions. I'm currently trying to find out if my latest bill is a for a pay as I used viable payment or a fixed payment as the amount is the same as the last time they charged me for a fixed payment even though I kept telling them I wanted variable bills. 6. Because they don't offer variable direct debit, you have to manually pay for such bills. However, that won't stop them flooding your Rebel account with pending and failed direct debit payment requests, something they're unable to stop. To make it worse, it won't tell you that they're pending or failed direct debit payment requests on your Rebal account. You actually have to contact Rebel to find that information out. I have no idea if these failed payments requests will affect our credit scores, but they're not failing because the money wasn't in my account, but because of Rebels flawed direct debit system that can't do variable direct debit payments. 7. You will be made to waste a lot of time just trying to get basic things sorted out, because they have nothing set up correctly to provide a good quality service