I switched to rebel energy in October and set up a direct debit, was not getting bills and when i followed up with them it seems they had not been getting meter readings from smart meter and not bothered to get in touch to tell us this. I than supplied meter readings online but two weeks later i contacted them again to see if issue resolved but than informed the gas readings were not coming through, apparently some issue with their app. Getting in touch was easy and eventually resolved the issue but their lack of proactive communication that there was problem was frustrating.

Spoke to NealS and was super helpful and delivered all information necessary and really helped me through the process!

I was trying to resolve outstanding bill with this company since September. There was no communication and the next email I got in February was a final reminder to pay a high bill (without calculations for usage) and a threat to move my case to debt collectors as I haven't reacted despite many attempts from them to contact me, which was simply untrue. I kept writing to them and none of my queries were answered. Eventually after putting in an official complaint De-Juan did take care of my case and it is being reviewed. However, even after him admitting the billing was wrong I got another email that my case was now with debt collectors. Very disappointing, seems like they have mess in their records. The saving grace was De-Juan and Diane W who were trying to help. If not them, they'd only get 1 star.

The phone call was a nice experience, I didn't have to wait for ages; I spoke with Phakamani and he was very nice and patient on the phone.

Nathi was good he resolved issue emicably

Attentive customer service

contacted them about our bill - they upped the monthly to cover the additional usage. asked them to set up a DD on multiple occasions which we have been told has been done. yet no DD has been taken, this is maybe 4 months on the bounce made a complaint and asked for a response and havent heard anything very poor customer service and would not recommend

Be careful of this company. I don’t understand why I do not use their services over a year and suddenly send a bill which is £3000 to ask me to pay. All the bill I have cleared, but their customer service department seem like do not care on it. Just ask you continue to pay that unreasonable bill. You wish to check the bill how much you used and how much you have paid. This is not possible as they will not answer on it. Keep on asking you to paid that unreasonable bill.

Good to speak to an actual person within 30 seconds of ringing. My query was dealt with and an explanation given.

I called Rebel Energy about a recent bill. The phone was answered within two minutes. Phakamani was very patient and explained everything clearly to my satisfaction. I really appreciate his help and support during our conversation.