Fezile gave me great customer service. Polite and warm

Was chatting to a lovely lady named Donna she was so helpful and understanding really understood thing and made things clear to me

Very helpful.

Very polite, very knowledgeable and has been nothing but helpful.

Very happy about the services

Very helpful assistance settings up my account.

Its been problem after problem with this company. Wouldn't recommend them and i think i will change to another provider once my contract is up unless there is a drastic change in how they do things. Bills keep on going up a so i moved over to a Smart meter because of their recommendation as they said they would be able to see how much i use daily and i would be able to also see due to having an monitor in my flat. Monitor doesn't work and haven't been sent a new one and then when i ask their customer service to explain why my bills are so high they say they cant see my daily usage as i haven't been set up for it and can only see monthly usage even though the reason i had the smart meter fitted was for daily readings. I'm at the point where i might have a go at my mortgage broker who recommended them. i have replied

Yous got everything done and sorted really quick so thank you.

Excellent service precise and efficient

Easy to get through and helpful!