Friendly, very helpful and efficient during the entire procedure. The polite staff are a a credit to the company.

Whilst the process is a lengthy one, claim started on the 12th of July and settled on the 10th of October, the overall experience was a good one. Having read some of the negative reviews I would suggest that these are only as a result of the people having lost their case and feel an injustice, not necessarily an accurate review of the service received. One mentions no clear advice that you have to pay the costs of the other party if you lose, whereas this was clearly stated when we applied and something we took in to account before proceeding. In any case, we had a few issues whilst on holiday in terms of building work and a flood within the room, where the travel company, in our case, TUI, offered minimal recompense on site and slightly more once back in the UK. I would suggest that this is standard practice for them, they seem to take the view that many people will not pay the arbitration fee at risk of more loss, so do not pursue them, but I would suggest that if you have a genuine case that you feel should result in compensation then you should pursue it, as a matter of principle, provided you have the funds to do so. Our claim was detailed and had photographic evidence as well. I would say that we were kept informed of all the dates that TUI had to reply by and what was required of us to meet deadlines as well. The only part I would take issue with was that TUI had a date with which to respond, they chose not to, then they were afforded a second date to respond once a copy of the booking confirmation was sent, to my mind they had their chance to put their views and chose not to, so should not be afforded a second opportunity. Regardless of this, once the date had been reached for the final deadline we received the outcome shortly after. From our point of view this was the best part of the experience, not only was this extremely detailed, it confirmed our suspicions that TUI were most certainly at fault and also broke the terms of contract in areas we had not even been aware of. This gave us the most satisfaction, to know that our case was genuine and we, as consumers, were in the right. Once an award was made TUI did then contact us promptly and a payment was made, for the award, as well as our costs. The handlers I spoke with at Hunt ADR were always helpful and replied to my questions promptly, so I would have no hesitation in using them in the future, although I hope I do not have the cause to do so.

As a chartered accountant myself and bound by certain professional compliance and governance standards I am leaving this review in absolute disgust in the manner my claim has failed to be managed by the so called professional ADR Hunt Travel/Holiday Arbitration Service. Not only was the delay of many days unacceptable but the lack of basic compliance against its own process protocol ( or any minimal professional service procedure protocol ) abhorrent. For example , I was advised by the arbitrator I had a certain timescale to provide certain information for which I was reliant on from a third party . I provided the information 24 hrs prior to the specified deadline time/date only to be advised his decision had already been made. Further to this for an unrelated reason he chose to revise the decision without explanation. The purpose for using the arbitration mechanism was to resolve the stress of a situation professionally and quickly. My experience was that it merely added to both these unnecessarily as a result of its poor independent review process I.e they failed to read and relate important corroborating information. I am in the process of liaising with the Chartered Institute of Arbitrators in order that others do not receive the same service from this organisation. My advice would be don’t waste your time or money. Try an alternative provider or alternative which I shall be doing I.e the County Court Small claims service.

The ArbEx Scheme provides a useful, low cost alternative to court litigation for users, and a valuable mentoring and development scheme for arbitrators. I found the HuntADR platform easy to use and appreciated the support available from the Admin Team and Gregg. I would recommend the scheme to qualified arbitrators looking to develop their experience.

They forget to point out in a clear and concise manner that should your claim fail, you are responsible for the travel company's costs, as well as your own. Read the small print first.

ABTA's Stage 2 Arbitrator Unable to reach a resolution with our tour operator using Stage 1 of ABTA's arbitration process. Before deciding whether we wanted to continue into Stage 2 of arbitration (using Hunt ADR) or via Small Claims Court route I attempted to contact Hunt. Left a message including contact information although it took them almost 2 weeks to return my call. This is quite disconcerting as Hunt ADR are ABTA's independent arbitrator. This all adds to our poor opinion of the ABTA system.

I have completed the online, Foundation in Mediation and ADR Training Course with Hunt ADR Ltd. I found the course informative and gave a general overview of the main topics of the legislation and process for ADR and specifically the mediation process. This course would be a good introduction for someone interested in becoming a mediator.

A friend of mine recommended I reach out to Hunt ADR to get some hands-on arbitration experience after qualifying as an arbitrator through RGU and CIARB. I have dealt with many aspects of the dispute resolution process throughout my professional life. My love for writing led to law studies that I continued through writing arbitration awards - which is something that I wanted to do for a very long time. Arbitration is based on natural law principles. For the past four months, I spent almost every weekend and late evening reading through evidence, understanding parties' positions and writing awards. I warmly recommend the arbitration course with Hunt ADR and Arbex for people who are keen to practice as arbitrators as part of their careers. It is a very dynamic and very engaging process. I will close my review with Lord Neuberger's quote: "Centrally, arbitrators have a duty to act fairly, to treat the parties before them equally, and give each party an opportunity to put its case. This is enshrined, for example, in Article 18 of the UNCITRAL Model Law, along with every modern arbitration statute. This has been termed “the Magna Carta of Arbitration”.

Absolutely appalling, Clearly did not look into the evidence I provided as most of this was conducted on resort either face to face or over the phone, Obviously they took the company’s word over the customer which is more than likely due to loyalty between them, Will not be holidaying abroad as it isn’t worth paying over the odds for a holiday that will more than likely have problems (isn’t the first time), and you (ME) ends up paying Arbitration for the privilege of ruling against the customer,

Fair and full explanation of findings, easy to use, professional service. I would definitely recommend them to anyone who has had serious issues with a holiday company. In my case TUI.