Appalling Communication, you can never speak to a person, chaotic software, generic emails to problems, more hassle than the complaint they are handling!!!! Wish I'd never got involved with them. I would simply prefer a refund on my initial payment and walk a way.

A fair, honest and professional company and I am happy with the result. Albeit a slightly slow turnaround due to the volume of cases they deal with but communication was clear and helpful. Would definitely use again.

I thought it would be complicated and wasn't going to bother, but all was straight forward. I did have some issues downloading the correspondence to the portal but my son did it for me! After 6 months I got a positive outcome. So pleased!

My complaint was backed up with numerous trip advisor reviews ,which are acceptable, but not once were these mentioned at any time, so from the beginning I had no chance of succeeding. Go to the small claims court, it is so much easier and made clear as to what happens. I don't even know if my evidence was taken into account. This is an update after reading their reply. Before I submitted this review I asked whether the Arbitrator had looked at the reviews as evidence and they could not confirm this, they still can't - they only assume so because it was uploaded.

Bad experience. The process was slow, communication wasn’t great and “action dates” were often missed, not major issues, but compounded by the fact that when the arbitrator did make his final decision, he got basic details of the case completely wrong. The details were pivotal to the case, and well evidenced. It’s frankly unacceptable for an “award” be made based on information that is factually wrong. I suspect that the arbitrator did not have the time/motivation to review the case with any seriousness, but it also possible that the potential for these large travel firms to partner with a different arbitration firm for their future work loads does affect Hunt ADR’s impartiality. Either way, aside from the financial implications, it’s deeply frustrating that the travel agency has not been held to account. The travel agency in question has countless negative reviews for ripping people off in similar ways to what I experienced, and certainly in my case they have now been allowed to act with impunity. It should be noted that before leaving this review, I did contact Hunt ADR directly to resolve this. With regards to their complaint’s procedure, I was told; As you are aware, in line with our Service Complaints Procedure, we are only able to accept and investigate specific types of complaints, and I must remind you that the complaints which we are not able to accept are those which concern: • the content of an Arbitration Award; • the process undertaken by the Arbitrator in reaching their decision; or • the validity of the procedures, rules, or timescales for the Scheme. Refusing to accept complaints on the above points seems utterly ridiculous, as it basically means they will not accept complaints about any aspect of the service they offer!!! When I did lodge a complaint, it took 5-6weeks to receive a response, and this was only after I prompted them. Their response was just to reiterate the above, and not to address the issues raised in my complaint. I have now asked for the CEO to review the situation and have asked for details of any governing bodies that regulate the arbitration industry, so Hunt ADR’s handling of my case can be reviewed by an external party. I would strongly advise using the small claims court instead of Hunt ADR.

as long as they the get their initial money they forget about you,if you wan to pursue the case the start asking for more money ,you better off with a solicitor or citizen advise,DON'T PAY THEM ANY MONEY

Tui refused to provide a detailed response as required by the ABTA Code 5b. ABTA refused to investigate 15 breaches of Code and suggested I use their Arbitrator which will cost even more money. Arbitrators are normally chosen by agreement by both parties, often from a list presented to them. This supports independency. I am sure HUNT would agree with this principle. But ABTA dont appear to give this option and therefore the process starts from lack of independence or trust. I now see that HUNT receive majority negative feedback from people that have used them. So, the Law it will have to be UPDATE Abta have confirmed again, internal review. Up to 6 mths to carry out. Not commented on arbitration process being totally selected by them. In summary, no comfort to consumers other than financial if the tour operator goes bust. They are supporting a Tui complaints process designed not to answer detail of any complaint, even when possible fraud and breach of GDPR has occurred. In response to HUNT - in my experience arbiters are not chosen by the party looking after the interests of the alleged party. You are not a judge so comparison invalid. Most of the positive reviews I have read about HUNT relate to training services. You appear to have not indicated the percentage of your income for arbritation services coming just from ABTA, no doubt commercial secret. I will judge on your lack of transparency. Beware consumers, especially those of Tui who will not give you a detailed response, as require by the Code which has no teeth, even if there is suspected fraud, WHICH THEY REFUSE TO COMMENT.

We complained to TUI regarding a holiday sold and they didn’t agree so we decided to go further we were only offered this company so we paid the fee and we are still waiting for a resolution I have never experienced such rubbish customer service in my life they do not want to help you and just keep saying we are very busy. Do they not realise that we only complain when we have had a rubbish experience and expect a resolution within a good time line and not still waiting 12 months after the initial complaint definitely avoid, it’s obvious that this company have been added to represent TUI and not the actual customer complaining

Unregulated Corrupt organisation used by ABTA. I have just used this appalling Organisation. ABTA directed me to HUNT after Jet 2 sold a package holiday full of service failures under the package holiday act 2018. Unfortunately, HUNT will effectively steal your money and then deliberately put the case in favour of Jet 2 from my experience 2022. The staff at HUNT are completely rude and unprofessional. The organisation will then fail to explain the process and in turn fail to use your evidence. The case took over 6 months before anyone looked into the case. Nobody including the arbitrator will contact you during your case. Before you know it, your case will automatically fail in favour of the travel firm leaving you with further debt to pay. I decided to make a formal complaint, the complaints manager was totally unprofessional in not accepting any service failures. Basically, HUNT is completely corrupt and offers no help with your complaints against Jet 2 in my experience. The organisation is totally biased and corrupt in every aspect. I can’t stress enough, do not use this corrupt organisation through ABTA! FACT ~ HUNT are not regulated like most decent firms. This means, they make their own rules up leaving you isolated from reaching out for additional support. The package holiday act 2018 Requires travel Arbitration firms to adhere to these rules. if you’re a victim of this act, the travel firm must adhere to this act. HUNT appears to turn a blind eye to the act and will automatically deny you of any fair chance of having your case investigated. Once, you lose your case, you have a further option to have your case reviewed in an appeal with another of HUNTS arbitrator. This costs around an additional £400. It’s obvious here, they have put this amount in place to put you off. What person would give the HUNT any more money when they have demonstrated what a scammer would do to someone. I feel Scammed by HUNT when you go to lengths to provide independent reports with substantial evidence that is not considered by HUNT! My advice to anyone thinking of using HUNT don’t ! I would consider the small claims court after speaking to the travel firm. At least, you will have a chance here with trusted people unlike this corrupt organisation! I don’t understand who would work at this organisation, they’re complete scammers and would hope, trading standards will close this organisation down shortly. Absolutely disgusting organisation that have left my family out of pocket!! 😡😡😡😡😡😡😡😡😡 I have now escalated the complaint to senior management of HUNT who’s name incidentally is the same name as the Firm. ~~~~~~~~~~~~~~~ I’ve received a final response from HUNT stating that most customers will read my review and think I’m being aggressive. I’m a very nice person who wanted a family holiday from Jet 2 at a cost of over £5000 but didn’t get one as agreed under 2018 package holiday act. HUNT have fully protected Jet 2 at all costs despite demonstrating clear substantial evidence Jet 2 breached the contract. HUNT have responded stating they’re going to update this review soon with their own response, however please don’t be fooled by HUNT. I will now continue to escalate this complaint to trading standards as HUNT do not like being told the truth in that they protect travel companies like JET 2 at all costs even if this mean turning a blind eye to independent evidence reports. HUNT know exactly how to protect travel organisations, it’s almost laughable to see how unprofessional they’re. My advice again, stay clear of HUNT. ~~~~~~~~~~~~~ NEW UPDATE FROM HUNT WITH MY REACTION 😡 As stated, Hunt have now exhausted their complaints procedure and issued their final response below 23 August 2023 to attempt to judge my opinion in that I’ve issued Misleading information and that my tone was aggressive. May I explain, in this timeframe neither manager or CEO has contacted me directly to discuss the complaint in person. HUNT are never to be trusted in any situation regarding your much needed case facts. The only person at HUNT you will speak with is an aggressive lady who has great pleasure in being rude and unhelpful providing misleading information. HUNT ignored the evidence I gave to them period! which was substantial! HUNT stated they’re cheap in their trust pilot response, they’re are cheap for one reason, they’re truly unprofessional and will leave you financially worse off. HUNT and ABTA want to give the impression ABTA’s dedicated arbitration team (HUNT) are economical for all users. It’s nothing but a tactic to wear you out forcing you to surrender. ABTA were fully responsible for choosing HUNT as an arbitration. HUNT stated I chose HUNT, absolutely incorrect statement from the head of HUNT. HUNT are nothing but Scammers who operate with ABTA

Well presented and informative online learning, with manageable modules. Lots of essential information along with useful and helpful advice. Provides a greater understanding of approaches and techniques that can be applied even outside of any formal process in order to achieve a mutually agreeable outcome.