Ordered via Amazon, I’ve been scammed, like others. They collected the item for refund (they organised courier) and now ignore all my messages. Unfortunately ending in court proceedings via money claim online. They haven’t got a leg to stand on. It was collected two weeks ago. Any courier issues are not my issue!! It is tracked as collected. See you in court Frank Clarke or Liam McCarthy?

Ordered from this company via Amazon. Goods never arrived via Hermes (no surprise there) and nobody wanted to know. Sorry but will not use this company again. They have no idea about customer service

Ordered a Trixie XXL cat litter tray, payment was easy with PayPal, Item was delivered in 2 days, WOW, and litter tray is very good quality. I can recommend pet connection👍

Very helpful customer service, I had a problem with a product and even though not pet connections fault they were happy to offer a refund or replacement. Good selection of products and good price with discount for multiple items. Quick dispatch and items well wrapped for posting. I am happy to highly recommend this company.

I spent a long time researching for a behaviourist for my dog and found many cowboys out there trying to be a professional but causing more issues/harm to dogs with poor training. Then I found Donna who is so amazing ! I had an Alaskan malamute who was extremely nervous of entire males. He also like the chase livestock and Donna turned this dogs behaviour around. His behaviour improved very quickly using clicker training and rewarding good behaviour. Donna spent time showing me how to train him and this worked very well. He was very anxious of entire males and she showed me how to train him to overcome this and worked with us. We also used Donna for our family Staffie who needed muzzle training and she worked with us and resolved this problem. Donna has made progress with our dogs and is fantastic at her job. She has qualifications and the most important thing is is that our dogs love her!!! I would use Donna again if i needed support with my animals. I asked Donna for her registration number and she gave it to me straight away. Other behaviourists cannot provide this registration number so make sure you ask for this! it is very important as some just follow YouTube to learn and pass this on however that is what can be done by anyone. Asking for qualifications and registration details shows they are real and know their stuff. Also vets and insurance companies are aware of the details, qualifications and have access to the register, I know from experience!

Ordered Calm-Eze tablets for our little anxious dog and received them within 3 days, absolutely delighted for the super quick delivery and best price on the Internet. Would highly recommend, a well deserved 5***** Many thanks

Item arrived quickly and well packaged, but wasn’t the quality I had hoped for. I appreciate that this is not the sellers fault. When returning the item, the company were argumentative, condescending and rude.

Disgusting!! I ordered a brand new litter tray from this company costing £27.69 and it was sent to me in a disgusting state covered in stains, cat hairs and dirty marks!! Absolutely disgusting how this company thinks it is acceptable to send out a new litter tray in this state!! I would never let my cat use a used litter tray never mind it being completely unhygienic!! I would never purchase anything from this company again!! Their used litter tray was returned to them and my money was rightfully refunded back to me!!

I had a very good experience with my order and also with the customer service. The situation was as followed: I was given a refund on parts of my order and therefore thought it was almost cancelled. Due to the higher amount of packaging & delivery costs I also wanted to cancel the solemn item which would lay below the delivery costs. So it made no sense to me to order only one item, which normally just was thought to be the additionally and not the main product I targeted. But it turned out that everything was complete and it was only a confusing error. The customer service also informed me on that immediately and confirmed my delivery for today, which also happened exactly so. So, I can't say anything bad about the company and will definitely order again! Thank you

Really happy with my purchases Was a little sceptical after reading reviews on here but decided to give them a go and I’m so glad I did. I did have a couple of items missing from my order but this was sorted over email very quickly and replacements arrived in the post a few days later. Will definitely be ordering again