An item arrived that had leaked, Bella at customer service immediately sorted it and sent out a replacement at no charge.

Great service! Easy to navigate website and very easy to find what you are looking for! First time buyer ☺️

Very easy to order 👌 brilliant products 👌 will be back for sure 😀

** update - spoke to Lucy at beauty works who offered me a full refund on my express shipping. Felt heard and got the outcome I wanted. ** Spent £600 for new hair which I ordered for express delivery pre 1pm. Even though the banner on the website said “express delivery when ordered pre 10pm” it actually means 2 working days and there is 2 “express” options Very disappointed as I have had to pay a cancellation fee and was offered a discount code for hair care during the Black Fridays sales which I found very pointless and would rather my £13 back for my next day delivery 🙂

My trio styler broke after sending pictures to customer services I had a phone call from libby to explain she will sending out a replacement the next day. I’ve actually not experienced customer service as good as this. I expected to have to send the faulty product and have a little bit of a hassle in doing so but I was pleasantly surprised. In return I will 100% be buying again and haven’t lost faith in the brand.

I had noticed the extensions I wanted had been out of stock for a while so contacted customer services via email and Libby was incredibly helpful. She responded quickly and offered to override the system so I could purchase them over the phone. They then arrived the next day. Such a lovely smooth experience!

Very difficult to colour match, no help or support using the WhatsApp and £6.15 charge to return when wrong colour. No a great experience.

The customer service was excellent and Lucy was really helpful and has resolved my issue many thanks, amazing xx

Absolutely fantastic Go above and beyond Thank you Joe

Easy to place order