Lee Hilder is a wonderful salesman. He makes the whole buying experience an absolute pleasure. No pushiness just a very fair deal without the hassle. This is the 2nd time Lee has sold me a car, and I would recommend anyone after a Toyota model, go to Toyota Wearside and ask for Lee. To conclude, I have no ties to Lee whatsoever.

The worst customer care experience after purchasing the car. We have purchased vehile in December, we had great expiernce with sale person and were quite happy. After that we have received worst possible customer experience we could. Our car had missing headreast, the sales person promised to order new one and deliver it for you. After not receiving it for few months, i have filled out the enquiry form online with my contact preferences email as im working full time. Not that anybody cared what I asked for as they completly ignored it and contacted me by phone to tell me they cannot help me as general manager is off and I need to call the shop again in few days. What was the point of filling the form if i need to contact myself again to seek help? Then someomne else contacted me by phone to thank me for filling out the enquiry form and booking me an appoitnment to purchase a car, not that I ever mentioned anything about buying a new car, again they did not read what I said in the form. Today I found out that my car's MOT has expired few days ago (3 months after purchasing the car) I have been told that when I picked the car they did the MOT, obviously they did not. When I called to speak to the general manager, he is not around today and again i eneded up without being helped. Not once I have came accross someone who was willing to help me.

Just bought not one but 2 MG HS cars from the Rochdale branch and was made to feel really welcome staff were great very attentive especially Haroon would highly recommend

Bought a brand new e transit custom on 18/12/24 from stoneacre York commercial - had various issues with it from day one. Was booked in for one days diagnostics (and hopefully repair) with me travelling 45 mins from my home. There were made fully aware I needed the van back the same day as needed for work. I notified them I would take my mam and daughter into York for the day shopping whilst the diagnostics were being completed, all informed weeks in advance. The courtesy van I was given was filthy, had no sat nav etc, tiny and was nowhere near the same spec, making it difficult to get into York and we couldn’t put any shopping into the van because the clothes would become filthy. The courtesy van was also only 2 seats, with my van having 3, so a good job I didn’t take my daughter along shopping after all as we had originally planned! Received a call at around 1130am asking if we’d fit any 3rd items to the van, told them no it’s all as when bought brand new off them. They said they’d sent off info to Ford and was awaiting info back off them before could do anything else. We walked around York all day waiting for a call back to say we could collect the van. 4pm came and I was concerned at no call, so tried to call several times before getting through and had to leave a message to call back. After 30 of no call back I called again and explained I couldn’t wait for a call back and needed to speak to someone. When I spoke to service they informed me it wouldn’t be ready today so they’d need to keep it. Infuriated, I explained it was agreed they only had for one day max and I need the van for work the following day, she said she’d need to speak to someone and the phone went dead. I then decided to return to the branch anyway. On getting to the branch I was informed they were still waiting to hear back from Ford. I showed them the state of the courtesy van and was told it’s not their fault that’s just how they sometimes get brought back! I then spoke to the workshop manager who also told me they were still waiting for instructions from Ford to know what to do next. I explained I can’t keep losing £400 a day bringing the van in for diagnostic / repair. I asked to speak to the main manager, but was told he wasn’t available. I took my van away. The following day I send a complaint email to stoneacre, Ford and Ford finance and then the main manager, Kevin, called and informed me that they’d been waiting for Ford to get back to them and they’d just done that and now they need it back in for further diagnostics. I explained id already lost £400 having to have a day off work because the brand new van has issues and can’t keep having time off to have these issues resolved. He offered to supply with the same courtesy van with same spec while further diagnostics where completed, explaining it was because Ford hadn’t got back to them that day and so not their fault. The following day Ford called to discuss the complaint. They informed me that stoneacre hadn’t contacted them until the Thursday (day after the van was in for diagnostic) and they responded straight away! I emailed Kevin (manager) to ask if this was true and he didn’t respond I then emailed again yesterday, with further issues the van was having and asking he respond to the other email. Kevin responded and stated they didn’t do any further work on the van because they put it on charge for me so I had enough range to get home and didn’t have enough time to submit the paperwork that day. The van didn’t get put on charge, the Ford app proves that, with us getting home with still 25% battery, plus if they weren’t going to work on it that day why didn’t they call and give me the van back straight away (not leaving me walking around York all day) and why did service department, workshop manager and then the main manager all lie to me about what was happening??? Absolute disgraceful!!!! How can I trust this company now to look after my £45k van? How can I trust them to not lie? What if they damage the van and they say it was already like that? Why respond to being caught out lying with further lies???? I’m £400 out of pocket having to take time off work while the van was sat in their workshop and they hadn’t even done what they said they’d do by submitting to Ford and having the diagnostics done that day, still have a brand new van with numerous issues. Disgraceful company

Matt was amazing easy to communicate with and quick to sort everything thankyou

First time we've ever bought a new car from Stoneacre and I have to say it was a really enjoyable experience. Alex, never rushed us into any decision, taking time to explain all available options. The online paperwork was really helpful and helped speed matters up ensuring we could collect the car in record time. Oh and the kids loved the hot chocolate from the vending machine. Thank you for looking after us Alex and the Stoneacre team. We would highly recommend you

Fab service - smooth and easy

Staff were helpful Were not pushy with sales

Katie was great handling everything from start to finish and happy with results

Really easy process - no undue car salesmanship - Matt Stuart was extremely helpful and a pleasure to deal with - he did what he promised to do when he promised to do it!