DO NOT USE! If there is a problem/error on their part, it appears they have no way to fix it. Word of caution to all potential customers, buyer beware! I share the same experience as Jack on February 21, 2024 except I was the purchaser of a gift card for my daughter.

Horrible experience - do not use! Scared they are going to sell all of my contact and credit card info now.

I was given a Gyft card by someone else as a gift. When I try to redeem it online, they system automatically logs me off. This is on both my PC and my iPhone so it's not an issue with my device. When I reach out to customer service, they reply asking for screenshots, asking questions not directly relevant to my situation, and sending me a password reset. I asked them how a password reset can help with this situation and I've yet to hear from them. I get the impression that their customer service is only intended to look like they're acting in good faith and is actually meant to make frustrate customers until they go away. If this is true then Gyft would be committing fraud.

Ordered 5 gifts prior to Christmas Holidays. All stated an estimated delivery well before Christmas. No communication received. After weeks, finally received email, stating one item shipped. Mind you no delivery date mentioned. Finally received tracking information from DHL, item estimated deliver 12/26/23. Still no information or shipping information on the rest of my order. Sent email to customer service, no response. Requested PalPay for a full refund. This company fails miserably in their promises...STAY AWAY FROM THEM.

Gyft hates the education community. I followed their steps to upload my xls (Excel) file in the template provided. Only to find out later that it did not process ANY of the Gift cards due to the email addresses with the ending .edu. This was a $22,000 expenditure which they failed to process. Further, they failed to notify me that it had not been processed. Every one of the 700+ emails had to be manually resent which required three clicks: resend, update, confirm. That was 2,100 + clicks and 2 hours of my life for something that should have been done automatically. I hate this platform more than they hate educators and students.

I was awarded $100 to use on GYFT. You have to download their app to access your account. The app is a ridiculous, over-complicated mess. They want you purchase gift cards from their selection of merchants. The list of outright,stupid hoops you have to jump through are too long to list! I have spent hours chasing my tail just trying to access the $100 due to me. Slowly, over a year, I have used $75 of it. I bought a $25 gyft card on 2/8/23. The email receipt, gives an order number as confirmation, but you can NOT reference the number on the app to find your card. Now it says "no history" and "no transactions" and when trying to get help, it says Gyft.com is not supported protocol. 🙄 My takeaway is this, they dangle (your money) like a carrot, but convolute and scramble the process to make it impossible to access your account/money, while providing access to third party vendors who are probably sucking your personal information like a juice box. 100% AVOID GYFT IF YOU ENJOY YOUR SANITY.

The worst. Had received a gift card for a favorite restaurant. Went to use a second time on the app and the balance was zero. There was actually $72 left. Called to get help and could not understand lady on the other end. She offered no help at all. Asked to speak to a supervisor and was told that person was in a meeting. Useless.

Terrible service, Ordered a gift card online, payment was immediately taken from my account. Waited, three days later i logged into my account only to find the card in a pending status. I called customer service and the women i spoke with corrected the issue and said the card was ready to use. i sent the card to my daughter for her birthday. today she sends me a screen shot sowing that the card has been canceled and refunded. i called customer service again only to get the run around so now i can expect an email from customer service in the next 24 to 48 hours. The funds are supposed to be back in my account in 3 - 5 business days... More to come!!

Terrible product. Redeemed company Rewards points for a Walmart egift card. Never received codes , no code in order history but does show the card was ordered. Noticed a lot of reviews online with cards never received, SCAM!!!

Atrocious company, an utter failure. Why do corporations still use Gyft to issue rewards?