I like the platform (although be careful when ordering because it is not made very clear how the process works), but the creators have made us great videos. That being said, their support is some of the worst I've experienced. We ordered 7 videos on Tuesday morning, and I didn't realize I needed to do them individually and did them together by mistake. We are in a bit of a rush to get the videos out for our campaigns this month. Their chatbot is terrible, and their email support is even worse. I was connected with someone who seemed helpful, but had to submit the refund somewhere internally, which seems to be a blackhole. It's now midday Thursday and still nothing has been refunded so I can order the rest of the videos and be done with this. It seems as though their entire company takes Thursdays off. After this batch of videos we will not be using Billo again.

The quality of the videos is not great. The talent pool also seems lacking, but they make it hard to search for talent as well, so you are stuck with who applies. The worst thing is they auto approve videos and they don't do refunds if you pay for packages in advance, so be careful before spending large amounts.

Working with Billo was super easy and very straightforward. We received some great videos that we are excited to use in our ads!

Excellent service and timely videos.

Awesome service - whether it’s a full time or part time career, Billo is amazing!

The company may have started out good early but rapidly deteriorated. It became way more expensive with to the point where it became unusable. Then charges added beyond that for almost every little thing you'd want in your order. Want to work with any decent creator? Now they included a $40 charge. They do this after selling you on packages, positioned as a discount, but they really aren't because the gameplan is to sell you packages and then add on on the extra fees. There is no discussion of strategy and no larger partnership discussions. We've since found other options that are less expensive and feature the same exact creators + more.

Billo's team is responsive and there's a wide variety of skilled creators to choose from. I recommend this service!

This company is complete trash. Don't use them EVER. I ordered a video and the creator damaged our product during the video and we couldnt even use the video. So we tell Billo and they basically told us it was too late to get a new one and we could "re order" and basically pay them again. TERRIBLE COMPANY, STAY AWAY AT ALL COSTS, go to Fiverr and hire someone personally, they do a better job anyways.

The creators are not good. It wasn't good value for the money.

While the content provided by Billo consistently met our standards, our overall experience was marred by a significant issue with their credit expiration policy. We were dismayed to discover that credits purchased expire without any clear notification at the time of purchase. None of our representatives were informed about this policy, and when questioned, we were directed to the fine print buried within their terms. Furthermore, our dissatisfaction grew when a representative recommended a package twice the size of what we actually needed. This larger package was marketed aggressively, only to later find out that a large portion of our credits had already expired. The lack of transparency regarding credit expiration and the misleading advice from their representatives left us feeling undervalued as customers. Despite the quality of the content, these issues significantly overshadowed our experience with Billo. We hope they reconsider their policies and improve communication to provide a more honest and upfront service to future customers.