Absolutely disgusting and arrogant staff. Extremely unhelpful and idle. Making up their own rules just to collect more money and doing absolutely nothing. I have been renting from more estate agencies but this was the most sickening experience I had. Please avoid them if you want to avoid stress and headaches.

Awful service, don't waste your time. They do nothing other than wait for people to look at online adverts, and rely on their emails to get people in. They told us they could sell our flat for £300k with a 1.5% fee. We were skeptical, thinking it more £275k, but decided to let them put their money where their mouth was: we offered a sliding scale commission in order to incentivise their team, offering 2% if they actually did sell for £300k: essentially offering them more money for just doing the job they said they'd do. In 4 weeks they'd brought in 4 people to view. They complained (to us!) it was because of the price and dropped it by £25k. This did nothing to bring people in. Thankfully we'd also agreed just a 4-week contract so we were able to get out and get a proper agency in. It's two weeks post-contract and Goodfellows, to whom we'd given our spare key so they could bring viewers round whenever, are saying they're 'too busy' to return our key and that we should come and get it ourselves! Absolutely ridiculous. A total waste of time.

We recently purchased through Goodfellows in Cheam and dealt with Sabrina Rosenow who was amazing. She had taken us to a few houses before we found the house we eventually bought. She was so lovely to deal with and despite being furloughed was straight back onto get everything moving once it was allowed. She was quick to respond to things and helped deal with any issues with solicitors etc. She was also very helpful when I was looking for potential properties for my Grandparents. I also had a few dealings with Stefan who was also really nice and helpful.

Goodfellows have managed my property for over 8 years and always do an exceptional job. Louise Reader goes above and beyond and is my voice of reason. Mandy-Sue and Kelly are wonderful to deal with and are very professional.

This estate agent is very up and down- mostly awful. It’s good at sorting things when it’s in the interests of the estate agent such as finding renters. However when there is an issue with the property they are ridiculously slow and also rude. William is one of the rudest people I have ever come across.

Goodfellows assisted me with both selling and renting a property recently. Fantastic service, all the team were friendly, professional and so helpful throughout. Especially Rosie and Louise who i dealt with on a regular basis and also quick to help me with any queries. I’d certainly recommend using them to friends and family in the future.

For all the team in goodfellows all I can say is keep up the good work your such a brilliant team especially to Maria, we found our new home because of you thank you so much for all the help Godbless

I had the pleasure of working with the team at the North Cheam branch near Sutton. Since I live in the NE of England I needed to work with an Agent that could really be my eyes and ears on the ground with the various interested parties. Upon walking in to the branch it was immediately clear that there was a real team spirit and a 'Can Do' culture about the place. Local knowledge of the market was really excellent also and all tasks and activities were completed in a timely fashion. I would highly recommend Goodfellows to sell your property.

hopefully enough people will be brave enough to call out this estate agent for the dreadful services. Trustpilot is a real company which allows the truth to be out there.

Maria was an excellent estate agent and found me the perfect property. She made the process as quick and easy as possible. Will definitely recommend if you’re looking for a place to rent.