Do not use this company! Paid £319 for an in stock lamp and waited weeks but no sign, contacted the company to see what was going on to be told it has been discontinued yet no one bothered to inform us, happy to keep our £319 though! Asked for a refund, they don't answer calls, they barely respond to emails unless you keep at them, the Manager told us our refund had been processed but here we are still no sign of it. Next step contacting bank as a scam / fraudulent company and then trading standards.

I cancelled an order when notified of a delay in delivery. This company tried to charge 25%restocking fee including a PayPal fee. I persisted in pointing out the Distance Selling laws which they just ignored and tried to bully me into waiting for the order . I passed this complaint to PayPal with full documentation of all communications. It took PayPal about 10minutes to refund all my money . Total scam to charge over £70 for doing nothing! I canceled within 3 minutes of delay notification. Do not buy from this company they have nothing in stock and then ignore the Consumer Laws. Attitude was unhelpful and obstructing. I wish I had looked at reviews before I ordered. PayPal is the only way to shop with a supplier you don’t know. I think if I hadn’t I would have had to take them to Court whilst nearly £300 sat in their bank account. Appalling service.

Updated 16th January 2025 This has now been resolved with a new gift card enabled and feedback given about how the system has been changed to ensure this doesn’t not occur again. Thank you Matt for resolving this ********************* I ordered a gift voucher in July 2024 for a friends birthday, £50 was debited from my account but apart from an order confirmation number, I have received nothing that enables the voucher to be spent. My friend's birthday came and went and I purchased an alternative gift. I have had months of messages on the contact page, but the only response I have received, back in September 2024 was that I would not be able to receive a refund for a gift voucher when I requested one. So, I cannot receive a refund and I have no way of spending the voucher, and Sand of Cornwall does not respond. Would not recommend and feel my only recourse now is to pursue through Trading Standards

Well done Sand Cornwall! I ordered a lantern style lamp on 27th September online, and was pleasantly surprised today (11th October) to find it delivered, earlier than expected. I had looked at one of these lamps while in the Cornwall shop but had no space to bring it home to Northern Ireland. The lady in the shop was patient and helpful. I’m delighted with the lamp, which arrived in perfect condition and ready to use. Thank you Sand Cornwall.

If I could apply a negative score I would based on my experience to date. The faulty goods were returned 5/6 months ago and I have been chasing a refund ever since which Matt has assured me has been processed but alas no funds have been received. No longer taking my calls so has the goods and my money £180 which is criminal. I am not a person to write such comments usually but the poor service has driven me to, so that other customers do not fall foul of the same experience. Recent comments below suggest this is clearly a common theme of wrong doing with this Business so avoid at all costs.

I order a lamp is £139 last 16th April , still never received yet I am frustrated . They didn, t reply me yet . I will take further action to against them .

8 months on and still no refund for the faulty product I returned, now too late to get a refund from PayPal. You just get ignored, or given excuses after excuse when you do manage to speak to someone. This is theft.

Anther one to add a negative review and I wish I’d checked them out before ordering. Ordered an overpriced lamp and shade that I found much cheaper on a different website and I tried in vain to cancel my order and get a refund. There’s simply no reply and it’s SO frustrating!

AVOID AT ALL COSTS!!! Ordered item in February, money was taken and then no further communication from company. They don't answer my emails or phone calls. THIS IS A SCAM COMPANY WHO DO NOT DELIVER.

Ordered 16.1.24 No indication out of stock. Took money immediately and to date not arrived. No answers to emails or phone calls