I had a great experience with TuGo from start to finish. I found it easy to apply initially. I paid for my trip in increments so I was able to add to my policy as I made payments. Unfortunately, my trip was cancelled due to the crisis in Israel. As I didn't purchase cancel anytime, I had to wait until the specified timeframe before making a claim. My claim fully reimbursed my trip! Any questions I had throughout the process were answered within a reasonable time frame.

I cannot recommend TuGo enough from the perspective of a broker! The coverages that TuGo offers are far superior than their competitors and often TuGo's premiums are a lot less as well! The team at TuGo, especially Kristina are incredibly helpful, kind, and knowledgeable. They have gotten me out of a few tricky situations and provide prompt and courteous service for me and my clients. A huge thank you to Kristina for the help multiple times now.

I made my claim online, and Tugo sent me a claim form to sign and mail back. It was an easy process to complete, and took about 5 weeks to receive payment for the full claim amount. There were Xmas and New Year's holidays during that time, I think any other time of year, and it probably would have completed a little sooner.

I was insured with TuGo when I developed a health issue. I was planning on travelling, I notified them of the recent issue. They told me I was still insured with that exception because it was too recent. I took my trip to Europe and ended up in a hospital emergency department. I had bronchitis. On my return I filed my claim. I was concerned because I had not contacted TuGo before I went to the hospital and also thought they might try and tie it in my my recently diagnosed condition ( which I understand many companies do). They fully reimbursed me in a matter of weeks. I had read many glowing reviews about them online. I will add my praise to those.

Tu Go are very easy to reach, helpful staff and expedient end results! My husband had health issues when traveling to KL. We reached out to Tu Go and never waited on hold more then 2 to 3 minutes! Staff were always pleasant, helpful and appeared to be concerned. We couldn’t have managed to get my husband back safely and comfortably to Canada without their help. We will be forever grateful! I will never travel again without getting extra insurance from Tu Go. It will give me peace of mind. I have already recommended to friends and family. Don’t bother looking elsewhere honestly!

My mum came to Canada from the UK last July we used Tugo for the first time. A few days after she arrived she showed signs of covid and ended up at emergency and then a 5 day stay in hospital I have to say Tugo were fabulous they totally took over the bill for the hospital which was pretty large! I cannot recommend them highly enough to anyone travelling

After we compiled all information tugo needed for the claim, payout was within a few short weeks. Very easy process and fast reimbursement. Thank you Tugo you give us the security and piece of mind we need while travelling with kids abroad.

Reached out to the toll-free number to submit a claim as one of the flights for my trip to Vietnam had been impacted. Got quickly transferred to a representative who kind, well informed and incredibly helpful in processing. Completed the paperwork the day I recieved it and was able to get payment prior to departure. This was greatly appreciated as it ensured the trip could go-on. Will forever use TUGO as my provider. Thanks again.

J'ai appeler l'assurance, déjà 1h d'attente pour avoir quelqu'un. Ensuite j'ai besoin de prendre des médicaments tous les jours et voir un médecin pour une nouvelle ordonnance. Et ils ne prenne pas en charge ni le medecin ni les médicament. Génial. Je me demande a quoi sert cette assurance 🤔🤔🤔

We had an excellent response from TuGo when my husband was badly burned in Florida in April, 2023. I received a claim number immediately and all our emergency care at two hospitals and prescriptions were fully covered. The TuGo staff were efficient and very kind during this extremely stressful event. We will most certainly stay with them for Insurance Coverage.