During a recent trip to Thailand, I managed to get a severe case of food poisoning. The Tugo representative was very supportive and helped us navigate through the process during a very stressful time. The hospital dealt directly with Tugo and I could focus on getting well while in hospital. They were there for me when I needed them.

TuGo is our trip and medical insurance provider. Whilst on a trip to the UK, we caught Covid. TuGo had an advisor we could talk to that night. She laid out what we needed to do and started a claim for us right away. Their claim process was straightforward and we received the compensation we requested. A very positive process throughout

Due to weather and airline staff constraints, we were unable to get out of Saskatoon to FLL for a family cruise. We contacted TUGO within a couple of hours of travel interruption. They immediately set up a claim file and gave us a claim number. The forms were surprisingly easy to fill out and we submitted documents both by email and hard copy. TUGO was very responsive to both email and phone inquiries.We were very pleased to have our claim paid in full 3 weeks after our trip was canceled. We know and trust TUGO for our travel insurance needs.

I believe it's currently the best choice for travel insurance. The prices are reasonable, and when they assess your claim they do so HONESTLY (abeit a little slowly), and don't look for every excuse to turn down the claim as has been my experience in the past with the likes of Manulife.

If I could give zero stars I would!! I am so disappointed and will never be recommending anyone to use TuGo for any insurance needs. There is no follow-up, you get the run around that things are being addressed and they never are. Still waiting for a refund 6 months later wondering if I am ever gunna see my money for a trip I didn't ever get to go on due to health reasons. TuGo do better!! I have purchased travel insurance many times and always trust that if something was to happen things would be taken care of. While this time something unforeseeable did and TuGo doesn't seem to give a rats ass!! Don't purchase unless you want to be scammed!!!

Ended up in the hospital in the USA facing a 7K bill from the hospital. I have some previous health conditions but always purchase a yearly policy with pre-existing conditions rider, which really helped. No big bill from the hospital and they even negotiated with the hospital to get the price down a bit. I tell everyone that has pre-existing conditions these are the guys to use. You hope you never need to use the insurance but it's nice to know it's there just in case something like this happens.

Driving into Palm Springs I started feeling chest pain. It got progressively worse so we called our insurance provider ToGo for advice. The representative was very specific, and knowledgeable. We went into the hospital to get medical attention. ToGo took care of all expenses incurred for the three day hospital stay. They kept in touch. Made us feel secure. Couldn’t ask for better service. Thank you ToGo!! Highly recommended!!

I recently cracked a bone in my ankle while away in Portugal and Spain hiking the Camino. When I returned home I put in a claim and submitted my receipts for medical visit, X-rays, brace and medication. The process was simple and the claim was paid out promptly. Thank you, TuGO.

J'ai été dans un tout inclus en mars 2022 en République Dominicaine et j' ai attrapé la covid mëme si toutes les mesures sanitaires étaient appliquées .J' avais mëme 3 vaccins.Dans mon désarrois ,j' ai téléphoné Chez Tugo,la personne qui m' a répondu m' a rassurée,et à mon retour,j' ai rempli les formules de remboursement avec factures à l' appui.et j' ai été remboursé dans un délai très raisonnable .Je remercie Tugo pour leur efficacité .

My PCR test tested positive before leaving for Australia in March 2022 forcing my trip to be cancelled. Luckily I had insurance coverage with TuGo in the event this situation did arise. After contacting my agent and submitting the required documents to the claims department I received a full refund within weeks and have booked a trip for 2023 and have again insured with TuGo. Gerry Deane, Kamloops, BC