I ordered a year subscription online but because the previous one had lapsed there was a problem finding the SIM. Even though it was Saturday your person got in touch and the issue was sorted quickly with a new SIM being sent and the subscription transferred over. My mum is safe again! Fabulous service, thank you.

Helpful, straightforward and reasonably priced

Very knowledgeable and professional advice on the technical issues, forthcoming digital upgrade etc. Very quick delivery and rapid response when testing the new installed equipment. Very reassuring for us and our 91 year old mother .... thank you

Fast dispatch and a great product. The customer questionnaire could be improved slightly, to distinguish between the customer placing the order and the service user (the elderly person). The space available to enter details of two or three contacts and keyholder details / emergency access arrangements could be more generous. In my case, the confusion was easily resolved with a phone call.

As a long-term customer having to make contact regarding a pendant that would no longer work the staff were extremely helpful in trying to troubleshoot and when we came to the conclusion that a new pendant was required they helped me to select the best one for my needs. Since the purchase and set-up they have been concerned and helpful in ensuring the pendant is doing its job. I appreciate all the help I have received.

Very prompt and efficient

Really pleased with everything about this company and the alarm we purchased for my mother after having a few falls. The alarm arrived the next day with full comprehensive, easy to set up instructions. Their website is quick and easy to use and their communication throughout the process was excellent. We had originally ordered the watch option but the strap was a bit tight so opted for the pendant type. They sent this out the following day with free returns packaging for the watch alarm. This was all sorted by a quick simple phone call with a helpful, kind and knowledgeable guy who processed the order/returns with no quibble. My mother and the family are now happy that if she falls again, the company would be there to help and deal with the emergency services and contact us, leaving her feeling more secure in her own home. Would absolutely recommend using this company.

Purchased a device some months ago for my Nan. Only thought it would be an insurance policy, so to speak. My Nan fell in the street outside her house. Without this device alerting the emergency services, I don't want to imagine the outcome. Thank you to all that work at SureSafe for this help.

What a great product and very easy to use.. I was a bit unsure at first but after speaking to a member of the team they guided me through it. Thanks so much 👍👍

Great product. Very reliable and so glad we chose SureSafe.