Splash and Relax delivered my item on time and efficiently, excellent logistic team! Would not hesitate to use then again.

Splash & Relax is now under new management my on going problem since last May is now sorted and I’m very happy with the service I have received from the new management. I would not hesitate in using Splash & Relax in future

Ordered a Globe on 17th December and received confirmation invoice. Emailed Christmas Eve to ask where it was. No Reply. No phone number. Still no delivery on 4th January. Wish I had read the reviews but lucky me, only £21.80 at risk.

I ordered a paddling pool and had to cancel within an hour of ordering due to a mistake in the order. I emailed as per the instructions to cancel, having never actually received order confirmation. I chased this up several times throughout the day and on the next morning was advised it was too late to cancel the pool as it had been dispatched! I was then told not to decline delivery as I would incur excessive return charges. As it so happens I wasnt here when delivery took place so couldn't refuse. I therefore decided to return the item when it arrived. I emailed for return instructions and no one responded. I tried to log into the account I had created with themselves when ordering in the first place only to find that the account had been closed down! No responses to emails asking for a returns address etc, therefore have no way of returning this item. I would NEVER order from this company again the customer services is appalling. Please be aware and do not order from this company unless you want to risk losing your money, poor customer service and from reviews which I wish I had read before, totally disgusting attitude towards their customers.

I ordered a pool heater late one night and received an acknowledgement the next morning. The heater arrived the very next day by 1:00pm. Excellent service despite the negative reviews I had read. Very impressed.

I purchased a Paddleboard from Splash & Relax. It arrived very promptly within a couple of days. However, it was not the Paddleboard that I ordered as it was totally a different colour. I emailed to let Splash & Relax know and that I wanted to return it as it was not the Paddleboard I purchased. The reply I received: "The manufacturers and ourselves reserve the right to amend/update/improve the products at any time, which may not be fully reflected in the product details, descriptions and images at a given point in time“ So basically a get out of anything clause. I was told that I needed to arrange and pay for return postage which totalled £17.70. I’m just sending it back, very disappointed and unimpressed. I wished I had read the other negative reviews sooner. AVOID Splash & Rip you Off !!!

Avoid this company like the Plague!! If I could give this company no stars I would. Ordered a 11ft 6” steel framed pool over the phone with them back In February 2021 I had to pay the amount in full before they would take my order which I regretted. I was assured the delivery would be with me by March. By mid March had not heard from spash and relax so I made contact with them to be told there was a delay as it was coming from Spain. After false promises and excuses this went on for wks. Now Unable to get a response by phone or email. The delivery company DX would send me at short notice to say it was being delivered with a two hour slot and would have to be in to receive it, this never happened. This went on for wks with delivery dates and times which with no surprise never happened. Calling splash and relax to be told it is with the delivery company and gave me a tracking number which would never locate where my pool was. I e mailed spash and relax raising all my concerns with them and requested a full refund to date I’ve never heard or received a refund from them. I’m now claiming back through my card issuer. If I’d only looked at the poor reviews about this company I’d never placed the order. And by reviewing them all are very similar to my issues I’ve experienced from spash and relax. This company should not be trading!!

Pre ordered pool in April, told it would be delivered 1st July - fair enough. Then I received a text from courier company on 15th July saying that my order will be delivered next day. Next day comes, I received another text saying that they would have to reschedule, with no further date given to me. I email Splash and Relax (as that's the only means of communication) and they just say that they will contact couriers to "search their depot". No other communication received. Now their website is showing that my item is out of stock, so as of today not sure if I will receive my pool or not! Good job I paid via credit card, as I can apply for a refund if it doesn't arrive! Will update, and change star rating, should I receive my pool! Update...just been told that they can't find my order, and that they will now be refunding me. Very frustrating and poor, after a wait of almost 3 months. I have now ordered same product direct from manufacturer. I know mistakes and delays can happen, but the customer service is not great...hardly any updates and just been kept waiting hoping for the best.

We ordered a 15ft bestway pool last Sunday with despatch promised by Wednesday. I read the reviews and assumed it wouldn't arrive and i'd be making a claim on paypal but it was despatched on the Monday and was delivered on the Thursday. Communication was brilliant and a 2 hr delivery slot was provided and updated during the delivery day. Fantastic value and overall a brilliant experience. Don't believe all the reviews you read

Very similar to other reviews - I ordered a pool on the 5th March with an delivery predicted for beginning of June at the latest. By the end of June no sign of the pool so after chasing they tell me no later than mid July. Now a further email saying beginning of August. Am going to request a refund ASAP - just don't understand the point in operating like this. Surly they can't be making money?