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Kerry

11 March 2021, 00:26

  • GB

Excellent !

Excellent service from this company and very helpful advice. We purchased a swimming pool 3 years ago and last year bought a swim jet and heater for the pool. I would not buy swimming pool equipment or accessories from anywhere else now. Thank you !

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Kath Edwards

07 January 2021, 19:31

  • GB

DO NOT ORDER

DO NOT ORDER , from this company , I paid £7.95 for next day delivery only to wait a week , won’t answer phone calls and received an email a few days before it arrived to say it had been despatched but parcel force didn’t recognise tracking number. The one positive comment is the goods appear to be what I ordered . If like me you need a product quickly and paid extra to ensure this all I can say is look elsewhere .

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Carol Bird

04 January 2021, 00:53

  • GB

I ordered a baby sledge on your website…

I ordered a baby sledge on your website and paid express delivery for 6.99. I then received an email informing me warehouse was closed until the 29th Dec. Still not received my sledge and have had no response from the many emails I have sent to you

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Scott

21 December 2020, 18:19

  • GB

Speedy delivery!

After ordering a present for one of my step children, I was sent an invoice confirming order very quickly. The item was then sent out on the same day and arrived the next day! As I wasn't in, I had to collect it from the local sorting office, but it was in excellent condition, well-wrapped, and had been set to arrive on the Saturday - earlier than expected! My only slight gripe was not knowing when it was due to arrive, as it was quite vague as to whether it would come on Saturday or Monday! But that's a tiny thing to have to be worried over. Overall, I was extremely pleased with the speed and cost of this toy and I would use them again!

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Mad Max

25 August 2020, 21:53

  • GB

Sometimes reading up on a company is…

Not impressed, returns are a legal obligation not a pick and mix choice. Having read some of the comments on trust pilot, I just wish I’d looked her before I tried to buy from them. My mistake.

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Tony Lowe

14 August 2020, 03:08

  • GB

Please god don't touch is bunch of…

Please god don't touch is bunch of Geareth hunts. Order from a reputable company that will not fob your off with excuses. Please don't order from them, please don't fall for friends who write reviews.

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Jo

12 August 2020, 21:11

  • GB

Really good service

Ordered an Intex easy set swimming pool last Friday - 07/08/20. Paid a bit extra for express delivery. Pool was delivered within two working days. Ideally would have liked name of delivery company & tracking number sooner, to make sure I was home for delivery. It was given to me but delivery had already arrived. My email enquiry was answered favourably & am very happy with pool & delivery time. Really good service😊

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John Langton

10 August 2020, 13:51

  • GB

Worst customer service ever!

Worst customer service ever. Ordered a pool table at the beginning of May and was assured that the table would be delivered in 4-6 weeks even with the lock down restrictions. To be honest I thought if it goes over that by a week or two I'd still be happy as I understand the difficulties working through lock down. 13 weeks later, still no pool table and not even a confirmation of when it will be delivered. This company are constantly making broken promises and using stalling tactics to keep your money. I understand the world is going through a pandemic but a bit of honesty about what you can or cannot do would be appreciated and you can't blame it all on a pandemic for not providing that. Avoid this company at all costs.

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Michelle Major

28 July 2020, 04:06

  • GB

Report to trading standards they are…

Report to trading standards they are fineing everyone and they are dealing with all cases

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Susie

26 July 2020, 21:03

  • GB

Paid extra for next day delivery

Paid extra for next day delivery. Did not arrive. On contacting the company they explained that they did not guarantee next day delivery (indeed they did not send the item by next day courier - so hardly any surprise). Would not refund the additional cost. To add insult to injury the product arrived half full. Avoid.