Assistant very helpful. Kind friendly service

I have used this company for my Honda Lawnmower spares a couple of times now and it has always been excellent service. Today the parts dept. were very helpful in adding to an existing online order that had not shipped yet, thus saving me an additional delivery charge. Chap I spoke to was efficient, polite and helpful. I also like their online parts diagrams.

I bought a "Hayter Osprey 46 Autodrive Four-Wheeled Rotary Mower 18" 611B" from Godfrey's (Sevenoaks) LTD Via 'B&Q Marketplace' (which I didn't even know was a thing!). The item was despatched and received really quickly (a couple of working days). Sadly the front left wheel must have been damaged during transit as it was slightly bent (DPD). I messaged Godfrey's via the B&Q portal in the evening and by 09:30 the next morning I had received a phonecall from Karl from Godfrey's and he was really apologetic on behalf of the carrier and he said he would personally come and pick the faulty mower up and bring a new, built and serviced mower in his own time, which was particularly good service as I live an hour away from him. This has been an amazing piece of customer service which is becoming rarer and rarer in today's society. If you need to buy garden machinery, buy it from Godfrey's (sevenoaks) you can't put a price on great service. 5 stars

I've been driving past for a year or so now and assumed they just sold mowing equipment, an excellent range of it but essentially just mowing equipment, well today I called in in case they had any saw files, not only do they have them there was enough in stock to exeed my needs along with a few other parts, not only did they have everything I needed but they could instantly cross reference part fitment so that I didn't need to duplicate parts to keep saws going throughout the winter. Also if you're looking for a log splitter they have an impressive bit of kit powered by a honda engine for a touch over £1000

Just wanted to say how Martin in sales is always so helpful with sound advice. Takes time to find the best solution. I have been impressed with his service on numerous occasions, well done and thanks for your trusted assistance.

After purchasing a brushcutter on going to assemble it l found it was not fit for purpose. The button to change from reel head to brushcutter blade was not present. Despite it being faulty and according to consumer act 2015 the seller is responsible for return postage of faulty items Godfreys informed me l was responsible for the return costs. So on 30th August the item was repacked, had the return label printed out and was on its way back. Being a disabled person the cost of £54.95 return postage caused severe hardship to me as l was left with hardly any money to survive until they refunded the expensive items cost and chasing up how to be refunded my postage caused much stress and upset. After two delivery attempts Godfreys took receipt of the brushcutter on the 5th September. I had purchased it through Amazon and contacted them. It took 2 days of being told it was Godfreys responsibility to refund the return postage and Godfreys saying it was up to Amazon to refund the postage to finally get somewhere and then only after letting both parties know it was a breach of the consumer act 2015 for a customer to be expected to pay return charges on a faulty item. I had tried several times to call Godfreys but was unable to get through and nobody being available to sign for the initial delivery attempt is another black mark against them. I did get my refund from Godfreys for the faulty brushcutter and after 6 hours of live chat and phone calls to Amazon customer service it was agreed l should be refunded my excessive postal charges. I still need a brushcutter but would never deal with Godfreys again after the distressing experience l had. UPDATE; 17th September l received a response from Godfreys informing me l should have followed the Amazon return policy. And Amazon would have arranged free shipping. Not the case at all. I had contacted Amazon and they told me the brush cutter could not be returned to them and had to be returned via a printed off label directly to Godfreys. This is what l did. Also Godfreys recent response stated they would have arranged pick up of the faulty item at no cost to me. This option was not offered in all the contact l had with Amazon /Godfreys. Amazon told me brushcutter had to go back directly to Godfreys l have the messages they sent me stating this information. Parcelforce had tried to get the return signed for on the 4th September at 16.15 pm and no one was available to sign for it so once again incorrect information from Godfreys when they said in their response today that their depot is open from 8am to 5pm and they have no record of failed deliveries. I do as l was tracking my return and if they would like to see it l shall email all proof of these matters to Adrian Fleming to aid their comprehension. My disability does not affect my mental capacity only my legs. It seems both Amazon & Godfreys are trying to shift the focus to each other. I stand by my opinion of this company and will not change my mind. They didn’t answer phone calls when l tried calling, fobbed me off by a message with not being available as they were out of their office. Only positive thing was they did refund the cost of the piece of faulty equipment they had sent out promptly. I have taken a screenshot of their response here and so l have a record of the misinformation contained in it. My rating is a reasonable opinion of my recent experience. I hold Godfreys and Amazon responsible for the awful experience. Unfortunately Amazon cover their a#%#s by not having a complaints procedure and they seem to outsource all contact to call centres with persons with poor grasp of the English language who shunted me from pillar to post misinforming me. I followed what Amazon told me to do so maybe they should update their returns process.

Disgraceful Customer service, was doldrums a faulty chainsaw and was only offered a repair, would not change or refund, would no shop there again.

Do not use. I ordered some lawnmower parts on line, as their website stated they were "in stock". When i received their confirmation email, it then stated all parts were "backordered" with no delivery date given. Being "in stock" was the only reason i ordered the parts from them. I then tried to ring 4 times but not once did their customer service dept pick up the phone!!

New John Deere belt failed after 6 weeks I purchased a new John Deere belt and it failed after 6 weeks and very little use. The previous belt had lasted 5 years. Godfreys just said the there was nothing they could do. Poor customer service on a part that should have lasted years. Update on reply. Ive used the JD for 10 years, each belt has lasted 5 years. I know the limits of the machine and how to how to operate it. So your reply is typical and just trying to pass the blame on to the customer.

Do not buy from this company, I bought two chainsaws at the same time, one works well but the other is not quite right. I started using chainsaws at the age of 14 , I have always done my own maintenance from small saws etc to 30 ton machines. I wont be spoken to like I am a complete imbecile by two of their employees. The first took the saw to the engineer whom made a small adjustment and sent it back saying it is fine, no it is not, did he try it in a bit of wood , "no he hasnt got time". I was then asked where and what petrol I used, well I dont import it fresh from Texas, where the hell do you think I get petrol from ? If I tell you the saw is not right why the hell cant you be bothered to listen ? It is a shame as I have gone over to Echo machinery from Stihl and Husqvarna as I have had very good service from Echo, never again. If Echo cannot find better dealers than these clowns I will go back to Stihl. And by the way have you extracted all the saws in your shop yet from where I told you the insert them ? Absolutely no customer service , they want £45 to book it in to the engineer even though still under warranty . What I will now do is take pictures of me throwing the saw in the scrap bin even though I have only ever filled it twice with fuel from new and send the pictures to Echo and the internet . This firm has no interest in the customer whatsoever, dreadful service, do not deal with them.