They have cancella my order twice now, the first time with no explanation, and the second saying that my shipment would have to go through customs (not true because I live in Italy, the EU, and there’s no customs from their location!!) and they told me to select express shipping to avoid this (so basically they want more money?). I tried calling a million times to different numbers, no replies, the line goes dead. Please someone contact me!! I had ordered my Christmas presents I want to make sure they arrive.

Ich bekomme immer wieder unerwünschte Werbung per Post von niche-beauty. Ebenso wurde nach meiner letzten Bewertung hier mein Name veröffentlicht und erst nach einer zweiten Bewertung wieder gelöscht. In den letzten 1.5 Jahren habe ich daher mehrfach dazu aufgefordert, dass meine Kundendaten gelöscht werden und die ständige Briefpost endlich eingestellt wird. Leider ist dies auch nach acht! Nachrichten von mir (nach jedem Werbebrief) nicht erfolgt - daher als Warnung nochmal: Dieses Unternehmen hat nicht nur einen unterirdisch schlechten Kundenservice, sondern ist dazu überhaupt nicht nachhaltig und veröffentlich und missbraucht die Daten seiner Kunden.

I am very pleased with the new cosmetics and impressed by the level of customer service! I had an issue with a cream, and I reached out to customer support. They responded very quickly and offered a great solution that not only resolved my problem but also left a very positive impression. The service is top-notch, and I will definitely be ordering again! Highly recommend!

Schnelle Lieferung, solide Verpackung :) gerne wieder

Schnell Lieferung, Produkt perfekt, Verpackung perfekt! Was will frau mehr :-)

todo muy bien lo unico que cambiaria es que sus correos son en aleman y no tenia como traducir. de resto, podrian mandar unos samples menos aburridos......

L'assortimento è vario e questo è una cosa buona, ho avuto anche uni sconto perché nuovo cliente ma mi è arrivato confezione un po schiacciata e visto che è la confezione di una candela di lusso che devo regalare a natale, questo non va bene. E poi niente busta, niente confezione regalo, niente fiocco. Questi non sono dettagli quando si tratta di articoli di lusso

Alles ging schnell und problemlos - obgleich ich auf der Suche nach einem Parfüm war, das anderswo vergriffen war. Schade war, dass die versprochenen Pröbchen nicht dabei waren - aber letztlich egal...

Schnelle Lieferung. Tolle Produkte

I can not and will not continue to order from this company. The customer service alone is 0 stars. I managed luxury retail cosmetics for over 20 years. If my business was operated like this I would have been out of a job. The site has many brands that I have used for many years in the states and that can be hard to get living in Europe. That's why I have ordered from this site so many times. But the service is just horrible. Orders are hit or miss with timely shipping. Products sent can be sent in the wrong shade. I have reached out multiple times for two separate orders ( 1 of which I still do not have in my possession) Client service does not respond. This is a promise that I will never order from Niche again. Stock up in the states is my new motto! I am speaking of my emails here in December that have gone unanswered. Funny how Niche can only respond when they get a negative review on trust pilot