Thank you to Edward who helped me with technical problems I was having on my online renewal. Thankyou Elena Naonao for your kindness and patience with my lease renewal. What a super easy experience with awesome customers service.

It’s now been 14 days since I’ve had hot water. I’ve had this matter escalate twice. It seems the staff is more concerned about a good review than actually making sure the residents are getting helped. Worst rental experience ever.

Wang was very polite and took care of my problem immediately.

Armand did great Job very professional would want him back.

Jhong was awesome and his customer service and demeanor were excellent in helping, assisting, and reconciling situations.

Karen it’s the best she was so helpful and so understanding she told me everything I will need and have to do if you guys with first key ask for her she the best I really love renting home with them they so understanding

Max was cheerful, friendly, and sincere. He made an effort to get to know me, which is rare!

Excellent customer service.

This was an emergency call and Yhen was so patient with me and even took the time to help me calm down. She gave excellent customer service and went above and beyond to help me. Thank you so much, Yhen!

i think the customer service is ok, however a little more human touch is needed. I often felt i spoke to robots with the repeated disclosure said to me as a first time resident. I needed them to attend to my urgent situation and it made it an annoying experience.