I have purchased many items from this site. Normally I have no issues. The one time I do and bring it to their attention the customer service was definitely not what I expected. I'm sure my money doesn't mean much to them, but I definitely will take my little pennies elsewhere. It's unfortunate that customer service isn't a priority when customers/consumers are what makes or breaks a company.

vibrathotics: $99.99. Tried them on… super noisy!! Called to return. Darrius, CSR, said no problem. Then I get email saying since I opened them I can’t return! This is WRONG.

I have been waiting on a return label from the HSA store for almost two weeks. I have chatted several times as well as placed phone calls regarding this matter. I have been given different information from every person that I spoke to regarding this. I will not purchase again from the HSA store. This has been escalated to management with no results. Poor business management and poor customer service not to mention astronomical prices.

I placed an order on Feb 28, 2022. It is March 22, 2022 and the items from my order have not even been mailed yet. Although, I spoke with 2 representatives in the last 2 weeks who both told me that my order already shipped, I spoke with a rep this morning who informed me that the other 2 reps lied since the order has not been shipped. SAVE YOURSELF THE HEADACHE AND SHOP WITH A RELIABLE VENDOR. THIS IS NOT ONE (RELIABLE.)

If you place an order with them you better make sure it's just a single item. You will not receive all the items you purchased and when you contact customer service, they will ask you the same exact questions over and over as if they're trying to catch you in a lie. Once you've completed their interrogation, they will tell you that they are issuing a refund that you will NEVER receive. One month later.......still no refund! No matter how many times you speak with them they will tell you it takes 2-3 business days to process and when you ask to speak with a supervisor or manager....SUPRISE....there are no managers available right now! I will never purchase nor recommend ANYBODY to shop here.

Bought the owelett from HSA back in Nov. During that time owlett was pulled by the FDA and I emailed support with no response. My baby was born in early Dec so I was distracted and finally called back, but was denied a return on a product I can't use because it's been over 30 days. I do not recommend HSA store.

I placed an order over 2 weeks ago. The status was changed to “getting ready to ship” the next day. The item still hasn’t shipped and the store refuses to cancel the order. I’m pregnant - the item is related to pregnancy and therefore time sensitive. Customer service was unhelpful.

Ordered product and it came quickly. It was defective. I have been trying to get this resolved for 3 weeks and getting nothing but a run around. Emails are not replied too as they state they will be. Supposed to get an email with a store credit code and after a week that didn't come. Called and they are trying to charge me $30 more than I originally paid for it, this is not my problem, it is theirs, the product was defective. I was told by one rep that they would give me a discount to that price if they had gone up. Tried to speak to a supervisor but conveniently there is not one available to be able to help. Everyone of the reps have been great, this is not their fault, it is the company that is at fault. I have to pay the extra $30 and then they will send me a refund...bet that never happens.

I have been trying to get the return label for more than three weeks which ordered online from the HSA online store. The product was almost $360 and not compatible with the machine we have at home. I called more than 3 weeks ago to request a return, the agent got all the information including my email, and never got any email back with the return label. After calling twice on November 12th, they figured out that the initial email was wrong although they asked me about it in every call. They said they are making a request to send to the correct email which should take a day or two. unfortunately, till now, no one got back to me as the agent said. I am very frustrated about my experience with the customer service for HSA online store.

Great brands, quick delivery, user friendly website!