From the outset, the service and buying experience with Kate as sales agent and the Park Street Bathroom team as a whole has been tremendous. I purchased two entire luxury bathroom suites through them at a very competitive price (best i could find), they were clear about production delays from Germany and the delivery arrived as promised. A pleasure to deal with, would highly recommend.

Excellent service.

Expert and knowledgeable service from an excellent company. Kate could not have done more to make our complicated project come together. Her dedication with the occasional out of hours email and patience with my learning curve was the stuff of legend! ...and did I mention the great pricing too? Utterly recommended.

Their website advertised a tap I wanted so I ordered it at a good price and they emailed me and said there was an error in their pricing and refused to honour their mistake , my order was CONFIRMED AND PROCESSED and they took money from my account which actually means we entered into a contract they won’t even offer goodwill on their mistake , extremely terrible customer service ,I wouldn’t use this company again and advise others to avoid them too

I ordered some Hansgrohe mixer taps and matching hand held showers. I found Park Street Bathrooms to be very professional and responsive. When there was a delay with the model I ordered they informed me and proactively suggested an alternative from the same manufacturer that was just as good and cost £100 less. The new taps arrived and were installed, they are fantastic and a massive improvement on the old taps they replaced.

Please do not take the estimated delivery date as an indication of the potential delivery date. They just don't deliver and when you call to chase they can not give you an indication as to when the items arrive. They blame the manufacturers and say that if you aren't happy you can just order from elsewhere. I would recommend if you are doing a renovation order you plumbing items from elsewhere you just can not trust this company to delivery. I ordered an item with an estimated delivery of 3 days on the 30th June and it is still not with me on the 18th July

Items missing off the delivery which we only discovered too late for their cut off period. The cut off period is very short at 5 days and when you are sending things to a building site it's not always easy to check every little item. In our case, we were missing the toilet seat fittings (hard to know they are not there unless you fully unpack everything) Technically it's not a missing item, it's a part missing from the item supplied. That being said, Park Street aren't particularly interested and will only supply me the missing parts at a cost of £45! Will definitely avoid in the future as the after sales support is pretty poor.

Rubbish company.Take you order first and then order to manufacturar,very late to send you product.waste of time and money. did not explained during order that product are not in stock. Please be carefull could be waiting for very long.

It was a real pleasure doing business with Park Street Bathrooms. Great advice. Prices very competitive and they honour their price match guarantee. Excellent communication by email and telephone. Thank you.

The best service I’ve received from sanitary ware shop/website. Kate was thorough and very helpful.