Fantastic service from start to finish
Fantastic service from start to finish. Can not complain at all. Website easy to navigate round and find what I'm looking for. Great prices, items packaged well and quick delivery. All arrived in perfect condition. Will definitely come back to Vitapoint in the future.
300ml sanmex fly spray X6
I received the package 6x sanmex 300ml fly spray on time and in good order. No problems whatsoever. Very pleased to deal with this company. Also , very affordable prices.
AVOID IF YOU VALUE YOUR TIME AND MONEY
If you value your time and money… AVOID AT ALL COST! Items arrived damaged. Incorrect items sent. Customer service is non existent and they clearly do not read the emails. Selling items that have a marked price on the packaging and are selling at a much higher price. Majority of my items have not arrived and they arrived in dribs and drabs. Missing at least £50-70 worth of items, which have not shown up after a week. Only excuse is, we have shipped it and its on its way. Trading standards will be contacted.
Refund not correct
Items sent in 2 parcels - 1 arrived the other was damaged in transit so never arrived. After many emails only a partial refund has been sent that doesn't cover what I've paid for ! Awful customer service , avoid !
Happy Experience
Great price on what I wanted and fast, well packaged delivery, a very pleasant experience when dealing with a new company. Would purchase again.
Discovered you by chance
Discovered you by chance, made 1st order , so quick and easy and delivery was made within 3 days as we were informed, excellent service
Excellent company speedy service
Excellent company speedy service. Would highly recommend. Thank you very much
Should have been delivered by 27 July
Should have been delivered by 27 July, still not received by August 5. The couriers, Evri, keep saying on their tracking information that the item has been delayed, lost more likely. Vitapoint may need to consider who they use as couriers.
Is this company even operating anymore?
Had previously given this company a 5* rating following a previous experience, not so on this occasion. Order: 000004893 Having had an excellent experience previously, I placed another order for multiple goods; vitamins/cleaning products etc on 16.7.23 1 week later and no sign of goods and I chased the company for an update. Their response was to advise me that all the products I had ordered were out of stock and they would be providing a refund?? given there was such a wide range of products I had ordered, I found this to be questionable. On checking their website, many of the products were still readily available to order. Had to chase for a refund and no response to my email asking for an explanation. Such a shame to have experienced this very poor service and lack of communication, when previously I had been happy to provide a 5* feedback rating
Fantastic service
Fantastic service. It's a pleasure to have dealt with them. Good prices and reliable service