Great service
Great service. Quick turnaround for shipping the tests and providing results! Fair price as well! 100% recommend
Excellent service provided by Steve…
Excellent service provided by Steve Rogers. Mr Steve has been very helpful and efficient
Excellent service!
Excellent service! Very accurate in the services offered and the communication of the results was very fast.
Excellent support provided by Nancy
Excellent support provided by Nancy! I was wondering for the PLN but she provided and resolved the issue in less time.
On time and fantastically cheap
Unlike ExpressTests they treated my order for more than one test as a single order and just communicated with me rather than sending separate information to every test-ee. Our Day 2 test at home lateral flows arrived on the day required even though we only ordered them 1 full working day in advance ( the evening of the first day we were allowed to order - 9th Jan) and the certificate was sent the day after we registered our results. I did find the registration process a bit confusing as the post-submission webpage was the start of the process with just a small and easily missed "thanks" message at the top so I went through it twice but thankfully it didn't cause issues getting the certificate.
Thank you Ash for your much needed customer service help
The ordering process was straightforward and our tests arrived on time. The instructions for taking the test were clear and taking the lateral flow test was easy. The registration process and uploading of required photos was far more difficult than expected,for both my husband and myself,but we had excellent customer service support from Ash who took care to explain what we needed to do and finally found both our registrations on his system and ensured that the confirmation emails were sent out to us. With a less than clear online process to follow it was a relief to be able to talk to a helpful customer services rep. Full marks to Ash.
The test kit arrived quickly but
The test kit arrived quickly. My wife made the test on the day after she arrived, 11/01, posted the same day and the test kit was recorded as received on the 12/01. It is now the 15/01 and she still has not received any result. (updated)We messaged the company and it turns out I did not register the kit properly and put an incorrect phone number in too! The company has been very good in sorting out my mess. Thank you!
Adam was very helpful
Adam was very helpful. There were some hiccups in my order's delivery, but he managed to sort them out and get the PCR tests to me. They arrived a day after I landed which is annoying, but he arranged a refund for me so I can't complain
Results bang on 48 hours.
Complete test and registered yesterday. Results delivered 24 hours later Thanks
Shout out to Ash that sorted my…
Shout out to Ash that sorted my certificate in less than 30 minutes!! Really thank you!!