Very responsive

During this pandemic by little dog got an aggressive tumour in her mouth. She needed emergency treatment. I contacted vetsure who had people at the end of there phone working from home. I received 5 start treatment. I got an answer to every question about my policy. They dealt direct with the vets and just took the stress away from me. I highly recommended vetsure to any animal owner.

Friendly and helpful whenever I've phoned including during Covid19. Turned round the paper work in just over a week and the money was in our account not long after. Great service. Our monthly payment did go up by £10 a month this year, our dog is 8 so I guess that's expected better to have insurance than not!

I have been with them for 6 years, they are easy to claim with, quick to settle any claim and the vet deals with them direct.

Everyone I have spoken to at vetsure are always really nice to speak to and always really happy to help. I have been with them for just over 7 years now and have never once had a problem. I have recommended them to everyone I know and I personally think they are the best pet insurance company around.

Excellent service

My claim was dealt with swiftly and efficiently, a highly professional and sympathetic response at every stage. This gave me great peace of mind at such a difficult time. Thank you!

I was very impressed with the help I received when I needed to make a claim. The Gentlemen that helped was clear , patient and dealt with the claim quickly . Helped make a difficult situation much easier . For that I. Grateful. XXX

It is great that you deal with the vets direct in such an efficient way. Thank you RM

We had to take our cat to the emergency vets over the Easter weekend. Vetsure settled our claim very quickly and easily. I was a little surprised to see an amount of our claim had been deducted as the vet practice our cat was taken to wasn’t on their approved list of surgeries but in an emergency and out of hours we had little choice.