The worst decision I ever made in my life is using Blue flame to install Boiler for me. It started well in June 2024 with Adam the salesperson, they ended up putting boiler in the loft as against my initial request of garage. From day 2 of installation until this moment I am not happy with the service provided as it was followed with several complains from myself. They never come through and when the installation finally broke and I informed them about it, they started pushing me around and asked I call manufacturer, they could not even visit to see the problem. Next they bring out 6months warranty clause on their job for a service I paid over £4000 to do and could not even enjoy it for complete 7months. Their operations team speaks arrogantly on phone without any empathy even when I told them I've got little kids and its freezing to death.

Excellent company to deal with

Aiden was amazing did a great job a lovely friendly guy explained everything to me blue flame energy solutions are very lucky to have him thank you

I wanted to change boiler because it was old but working well. So got Blue Flame Energy through Boiler Guide. Salesman came and was very friendly and reassuring to me as usual and decided to go with them. Firstly, I was told that someone from company will come at 8 am to install the boiler and till 10 am no one came and when I called to enquire, I was told by the call centre that she doesn't know about this. She would enquire and let me know. No body called me back but someone (third party subcontractor) came at about 10:30am and told me that he is here for boiler. He installed the boiler within few hours and left room uncleaned and external wall damaged. He didn't give any hand over and briefing. He removed tiles from the wall even without informing, while during survey I was assured by the salesman and surveyor that no tiles needs to be removed. He didn't fix the Carbon Monoxide alarm rather told me that I can keep it anywhere which I think was very dangerous and unprofessional. Two radiators were not running after installation of boiler and boiler installer told me that they will start working after few hours. Still not working and we have to suffer in cold despite installing new boiler and spending money on it. I have called at least 3 times and contacted them through their website contact "How we can help". I was told that someone will come and repair the damaged wall (needs replacing the damaged bricks) and look at the radiators those are not working. Till date no body has contacted and still waiting 2 months now. I have never come across such an irresponsible and unprofessional company till now who does not look after customers after taking money. I will give them minus stars but there is no option for this and never recommend this company

Very tidy and respectful, got the job done with minimal fuss

Excellent company to deal with, from the representative attending my home to the gas engineer who replaced the boiler everything was superb . No hard sell and the representative who provided the quote was extremely thorough in his inspections. Easy to deal with and very informative, knowledgable. The gas engineer was excellent, very respectful of our home and very industrious. The cleanliness of his working was superb, no mess at all and everything went smoothly. If you are looking for any central heating work you will definitely not go wrong using these. We are extremely pleased with the product they supplied/ fitted and customer service they provided from commenced to completion .

Leigh arrived early, very friendly and very helpful, old system removed and new boiler and pipe work installed in the same day. Highly recommend.

Blue Flame fitted our Worcester Boiler. They offered the most inexpensive deal with excellent service. Despite unexpected problems with our corroded Stop Valves, they resolved them, fitting new cistern ball valve to the hot water header tank and paid for the minor water damage to a door and ceiling. The MD/Owner Tom monitoring progress throughout. They could not have been more helpful. I thoroughly recommend them.

We had a new Condensing Boiler fitted by Blue Flame Energy Solutions this week fitted by two excellent heating engineers Aiden & Ben. We were not left without any heating or hot water whilst fitting the boiler. Their work was tidy and efficient. We were very pleased. They are a credit to your comp

Aiden was really fantastic and is an expert. Very fast service and reliable. He did a magnificent job with the installation of a new combi boiler system for us. Very hardworking and we are happy with his work. He is honest and an asset to the company. Thanks Aiden! Till we meet again!