Do not use this company. Took over a business from my boss (farm) no longer running as a business as we’re turning into a small holding. Canecelled officially with a guy in 8/01/24 (very lovely and polite, said they’d collect the bin, I thought this was the end of said bin hoohar) Get a call yesterday, asking me if it okay to contact the council and environmental health so they can visit as I don’t have a business collection anymore trying to scare me into keeping my collection. Asked for a call back today after I’d contacted environmental health (lots of pressure to sort on the day yesterday!) I contacted environment agency as there’s no access to my farm without me, they said there’s no need to do anything or book a visit as they won’t visit, and I’m in every right to cancel whatever I like. Forcefull & coercive. Stay away.

Always on time ; keeps me up to date with bin weight ., and bank holidays .

Dean was excellent in communication, friendly and offered me a solution straight away.

hi very easy to deal with

I’ve repeatedly experienced issues with this waste collection service due to their unannounced schedule changes. Most recently, they altered the collection day without any notification. When I contacted customer service after my bin wasn’t emptied, I was assured they had the whole day to collect it and that I shouldn’t worry. However, the next day, my bin was still full. Upon calling again, I was suddenly informed that the schedule had changed—even though my online account and app still displayed the previous collection date. This isn’t a one-off issue; it happens roughly every two to three months. They turn up whenever they please—sometimes on random days when the bin is empty, and other times they simply don’t show up when they’re supposed to. The lack of communication is frustrating, and customers are left to figure things out on their own. The only reason I’m not giving a one-star review is that their customer service representatives are generally polite. Unfortunately, that doesn’t make up for the overall poor reliability of their waste collection service, which is simply unacceptable.

They disgusting company. Set up direct debit and charged us late payment fee. Not collect the bin at all charged us extra weight on. DO NOT USE THEM. THEY SHT COMPANY. DISGUSTING SERVICES. Keep adding on and on the bill Illegal get 24 months contract. £60 charged for certificate with free renewal but still add that momey on this year price. DISGUSTING. AVOID THEM

Great customer service

Ashley was super helpful

You did what you said you would do.

Just got a new quote from Callum & am very happy with the outcome. As always a pleasure to deal with Waste managed. Thanks