So far I've had my rubbish sitting outside my premises for two weeks awaiting collection. Several emails back and forward, and they assure me they've collected it and thank me profusely for my understanding...but I just want my rubbish taken away! It's only my first month with them...hopefully things will improve.

Wanted to write a review for Stephen Mulville from the haydock branch he is brilliant been very helpful for me and one of my work colleagues He has gave me excellent service really well manned can highly recommend thanks for giving such good service

good explanation and communication

Quick and very easy and helpful

Paige was really helpful, guiding me through the signing on procedure and informing me of the service that will be provided going forward. A credit to your company!

AVOID AVOID still awiating a solution to my last review 4 days ago am currently on hold being told it will be another 72 hours to sort this out DISGUSTING SERVICE,i have canncelled my direct debit but my bank cannot get the money back that i have paid as this company is NOT COVERED UNDER THE DIRECT DEBIT GUARANTEE.DISGUSTING PATHETIC SERVICE. There recorded message says they only offer service of excellance,really ?????? From your reply you are talking about our second account at another site which when the contract is up i will cancel that also,i have sent you the post code for this site and you have taken no notice of that i have since cancelled the 2nd account and taken business elsewhere,terrible service

Missed collections keep happening

Very helpful, very understanding and extremely knowledgable

I wouldn’t trust this company at all, the operators are extremely friendly and easy to talk to, however it is all a front to mask their poor service. Firstly, they left our bin bags on a random picnic table in Shoreditch, afterwards they tried to deliver our bin bags 2 more times however they were unsuccessful. Secondly, they were supposed to collect our rubbish at the beginning of the week but they didn’t provide their company bin bags. Therefore I had to put our rubbish in a regular black bag and took a picture of it so the company knows to pick it up. To my surprise they didn’t come to collect our rubbish until the 4th day. I tried to contact them several times about cancelling with the company and they want to charge me 550 for a cancellation fee?!? They said they won’t charge me a cancellation fee if they can try a different supplier, but I don’t want to try a different supplier from them. They cannot be trusted. They didn’t provide any service, they didn’t collect our rubbish and it took them 4 tries to deliver bin bags.

great customer service by ollie dunne