PROBLEM SOLVED WITH ONE PHONE CALL

Glen was very helpful . Good service and polite

Very good service and good knowledge and communication skills so good

Quick easy and competitive pricing. Recommend on the basis of the sign up process

So, it’s been more than a month since my last review. Still have had no response to my calls or emails. When will you bother to come and collect your bins. It’s been over 3 months since your last collection. I cancelled my services and was promised that a collection of the bins would be arranged. It’s been more than 3 months. As usual I hope that with this review I will receive your response. Pathetic.

I wish I had never answered the phone to this company. Stuck in a lengthy contract which was so much more than elsewhere. Couldn’t leave, then charged a termination invoice at the end of my contract of over a year! Please don’t use this company!!!

Better than expected. Brilliant.

Very disappointed with the customer service of Company. Have had to contact on several occasions and always told will get a call back, but never do and end up with me having to call again. Spoke to a manager about service regarding payments no apology and told would sort requested for email to confirm all sorted and surprise am still waiting and problem still not sorted. Made a complaint through website and surprise have not had a reply. Am stuck in a contract as expensive to leave early The waste collection provider has been good wish had gone directly

would not use, go direct to suppliers broker tend to bend rules on contract's , rather than let you able to leave when you change premises. poor conmunication and rather useless at getting stuff done.

Avoid at all costs , Waste managed holds my contract woth initial and should be my go between . For two months now , despite my clinical waste bin being accessible 24/7 every day of the year , initial have apparently attended the studio address and had no access - (none is needed , the bin is outside and locked ) And have recorded 2 ‘wasted journeys ‘ , I’ve been charged for two months sort of collections and at first customer service apologised and agreed to sort this out as I have no extra storage and had to stop trading for the year in my shop early and rent a work space elsewhere at extra personal cost , But despite providing photographic proof of both dates collection was attempted to show I was in the whole time , they are claiming I must foot the bill for an emergency catch up collection AND no apology for the two months missed service I’ve been paying for all along !! And no attempt to pick up rubbish AT ALL despite paying for this in December ! I could set up a company and charge a duty of care and over 1500 pounds a year and just extort my customers it seems , why dealing with a different customer service representative over Xmas with no phone line went back on weeks of asking for support from another member of staff who had understood the situation is beyond me . Having to show proof I was working when no one even needed to knock the door to collect , TO STILL BE GASLIT AND CHARGED IS WILFUL NEGLIGENCE AND HAS BROKEN MY BUSINESS ( in response to your reply , how could you now gain access to a bin the council pic up from every week , in a street you’ve attended for years - it’s one of their own storage bins , for which they have a key and can attend any day of the year . Do not gaslight your customers )